IT Support Desk Executive Full Time NEW

Job Title: IT Support Desk Executive

Job Summary: We are looking for a proactive IT Support Desk Executive to provide first-level technical support and ensure smooth IT operations for end users.

Key Responsibilities:

Provide first-line IT support via phone, email, and ticketing systems (e.g., JIRA) Log, track, and manage incidents and service requests Troubleshoot hardware, software, and network-related issues Support device setup, installation, and configuration Manage user accounts, password resets, and access requests Follow up on open tickets and ensure timely resolution within agreed SLAs Escalate unresolved or complex issues to senior engineers Maintain accurate ticket updates and documentation Assist in IT asset management, ticket tracking, and inventory control

Requirements / Technical Skills: Strong communication skills (written and spoken English) Basic to intermediate knowledge of IT hardware and software troubleshooting Familiarity with Windows OS and macOS Experience with ticketing tools like JIRA or similar systems Basic understanding of networking concepts (DNS, LAN/Wi-Fi, IP issues) Ability to prioritize tasks and manage multiple tickets

Preferred Qualifications: CompTIA A+ certification (or similar) B.Tech / Bachelor’s degree in Computer Science or related field Prior experience in IT helpdesk or support role

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person