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Company Description
Codem Inc. specializes in scalable, AI-driven eCommerce solutions that deliver cost savings and operational efficiencies. With a history of launching and managing over 100 B2C and B2B platforms worldwide, Codem leverages expertise from industry leaders with backgrounds at renowned companies like Amazon and KPMG. Our approach combines innovative technologies, such as AI/ML, Shopify apps, and cloud-based systems, to empower digital transformation for businesses in sectors like Health & Beauty, Apparel, and Consumer Electronics. With offices in San Francisco, Singapore, and Chennai, we provide agile, cost-effective services to help clients tackle complex digital challenges and scale effectively.
IMMEDIATE JOINERS ONLY
Role Overview
We are looking for a proactive and customer-focused IT Support Engineer to support and manage Microsoft 365 environments for enterprise customers during PST business hours.
This role will focus on:
Microsoft 365 administration
User support and troubleshooting
SharePoint and collaboration support
Endpoint and Windows login troubleshooting
Day-to-day IT helpdesk operations
The ideal candidate should be comfortable handling end-user support independently and capable of troubleshooting issues across Microsoft 365, Windows, and collaboration platforms.
We are specifically looking for immediate joiners who are comfortable working PST shifts.
Key Responsibilities
Microsoft 365 Administration
Manage and support Microsoft 365 environments including:
Exchange Online
SharePoint Online
OneDrive
Teams
Entra ID (Azure AD)
Create, modify, and manage:
User accounts
Groups
Licenses
Password resets
MFA troubleshooting
IMMEDIATE JOINERS ONLY
End User & Helpdesk Support
Troubleshoot user issues related to:
Windows login problems
Account lockouts
Outlook issues
Teams access
Password and MFA issues
Provide remote support for day-to-day IT incidents and requests
Handle tickets within defined SLA timelines
SharePoint & Collaboration Support
Support SharePoint Online administration and permissions
Configure and troubleshoot:
External sharing policies
Access permissions
Site-level access
File sharing issues
Assist users with collaboration and document access issues
Security & Compliance Support
Support implementation and maintenance of:
Conditional Access policies
MFA policies
Device compliance policies
Basic security hardening activities
Monitor and escalate suspicious login or security-related issue
Required Skills
5+ years of experience in:
Microsoft 365 Administration
IT Helpdesk / Desktop Support
Strong hands-on experience with:
Exchange Online
SharePoint Online
Teams
Entra ID / Azure AD
Experience troubleshooting:
Windows login issues
Password & MFA problems
Outlook and Teams issues
Good understanding of:
SharePoint sharing policies
User permissions
External collaboration controls
Experience using ticketing systems and handling SLA-driven support environments
Nice to Have
Experience with:
Intune
JAMF
Conditional Access
Defender for Office 365
Basic networking knowledge
Exposure to security hardening projects for Microsoft 365
Experience supporting macOS endpoints
Working Model
PST shift support role
Immediate joiners preferred
Strong troubleshooting mindset
Comfortable handling users independently
Clear communication skills