IVF Counselor Full Time

We are looking for a compassionate, confident, and patient-focused IVF Counsellor to join our fertility team. The candidate will be responsible for counselling prospective and existing patients, explaining fertility treatment options, coordinating with doctors, and ensuring a smooth patient journey throughout the IVF process.

Qualification

• Graduate in any discipline (Healthcare background preferred)
• Excellent communication and counselling skills
• Basic computer knowledge (MS Excel, CRM, Email)
• Fluency in Hindi and English

Experience

• 1–5 years of experience in IVF, Healthcare, Hospital, Fertility, or Medical Counselling
• Freshers with excellent communication skills may also apply

Key Responsibilities

• Handle inbound and outbound patient inquiries.
• Counsel patients regarding IVF, IUI, fertility treatments, and related procedures.
• Explain treatment plans, packages, and financial aspects to patients.
• Maintain regular follow-up with prospective patients and convert leads into consultations.
• Coordinate appointments between patients and doctors.
• Maintain patient records and update CRM on a daily basis.
• Address patient concerns and provide emotional support throughout the treatment journey.
• Track lead status, conversions, and patient follow-ups.
• Ensure excellent patient experience and satisfaction.
• Coordinate with clinical and administrative teams for smooth operations.

Required Skills

• Strong counselling and interpersonal skills
• Good presentation and communication abilities
• Patient-centric approach
• Ability to handle sensitive and emotional conversations
• Team player with a positive attitude
• Strong follow-up and conversion skills