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We’re looking for a curious, data-driven analyst to join our customer experience practice. You’ll turn raw data into clear insights that shape how our clients communicate, engage, and grow — working across our own datasets and theirs to drive real business impact.
Three Core Pillars
01
Data-driven value delivery
Using internal and client datasets to generate insights across business, communications & CX use cases.
02
Reporting & pipelines
Maintaining and building scalable reporting pipelines that surface the right information to the right stakeholders.
03
Analytics innovation
Conceptualising, developing, and deploying new data and analytics capabilities that move the practice forward.
What You’ll Do
- Analyse first-party and client datasets to identify trends, anomalies, and growth opportunities
- Build and maintain automated reporting pipelines and dashboards for ongoing client and internal needs
- Translate complex data into clear, actionable narratives for non-technical stakeholders
- Support CX measurement frameworks — tracking satisfaction, retention, and behavioural signals
- Collaborate with strategy, creative, and client teams to embed data into campaign planning
- Research, prototype, and help implement new analytics tools and methodologies
- Ensure data integrity, documentation, and consistent data governance standards
What We’re Looking For
- Proficiency in SQL; comfort with Python or R is a plus
- Experience with BI tools — Looker, Tableau, Power BI, or similar
- Strong grounding in statistics and data modelling basics
- Comfort working with messy, real-world datasets across varied formats
- A natural communicator who can make data meaningful to any audience
- Degree in a quantitative field, or equivalent demonstrable experience
- Exposure to CX, marketing, or agency environments is a bonus
You’ll Thrive Here If You’re…
Naturally curious •Detail-oriented • A clear communicator •Comfortable with ambiguity• A fast learner •Collaborative by default • Excited by new tools •Client-aware
