Job Description
L1 & L2 IT Support Engineer
Position Details
Job Title L1 & L2 IT Support Engineer
Open Positions L1 – 2 Positions | L2 – 1 Position
Job Location 2nd, 4th, 5th & 6th Floor, Tower B, Diamond District, HAL Old Airport Rd, Bengaluru, Karnataka – 560008
Employment Type Full-Time
Work Mode Onsite
Working Days Monday to Saturday
Working Hours 9:00 AM – 6:00 PM
About the Role
We are seeking skilled and proactive L1 & L2 IT Support Engineers to manage and support the organization’s IT infrastructure and end-user environment. The selected candidates will be responsible for troubleshooting technical issues, maintaining network and server infrastructure, supporting hardware/software systems, and ensuring smooth IT operations across the organization.
The ideal candidate should possess strong technical expertise, excellent communication skills, and the ability to work in a fast-paced enterprise environment.
Key Responsibilities
Technical Support
Provide day-to-day technical support for end users and IT infrastructure.
Troubleshoot hardware, software, network, and system-related issues.
Ensure timely resolution of tickets within defined SLA timelines.
Support desktop, laptop, printer, and peripheral-related issues.
Infrastructure & System Administration
Manage and support:
LAN / WAN / WiFi networks
Windows Server environments
Windows 10 & Windows 11 systems
MacOS systems
Backup systems
Google Workspace / GSuite
VMware environments
Linux systems
AWS cloud infrastructure
Java Applications including Tomcat & ActiveMQ
Network & Security Support
Assist in managing network devices including:
Switches
Routers
Firewalls
VPN devices
QoS devices
Network monitoring tools
Perform patching activities for LAN and telephony equipment.
Ensure compliance with IT security policies and procedures.
IT Operations & Monitoring
Perform routine health checks and preventive maintenance activities.
Monitor infrastructure performance and troubleshoot issues proactively.
Support implementation of new systems, technologies, and applications.
Collaborate with global IT teams for business and operational support.
Asset & Vendor Management
Maintain IT asset tracking and asset insurance records.
Coordinate with vendors for hardware, software, and support services.
Arrange and configure systems/devices for new joiners.
Coordinate with HR and Service Desk for user onboarding and account creation.
Documentation & Reporting
Prepare and maintain technical documentation, reports, diagrams, and operational records.
Submit periodic reports to the central IT team.
Follow IT Service Management (ITSM) processes and company standards.
Additional Responsibilities
Support project rollouts initiated by headquarters or management.
Perform ad-hoc tasks assigned by the IT Manager.
Required Skills & Technical Expertise
Technical Skills
Strong knowledge of:
LAN/WAN/WiFi technologies
Windows Server Administration
Windows 10/11
MacOS
AWS Cloud
VMware
Linux Support
Google Workspace / GSuite
Network troubleshooting
Hardware & printer troubleshooting
Backup solutions
Network monitoring tools
Soft Skills
Excellent verbal and written communication skills in English
Strong interpersonal and problem-solving skills
Ability to learn new technologies quickly
Proactive and service-oriented mindset
Strong team collaboration skills
Experience Requirements
Level Experience
L1 IT Support Engineer 3+ Years
L2 IT Support Engineer 5 – 15 Years
Preferred Qualifications
Experience working in enterprise IT environments
Exposure to ITIL / ITSM processes
Experience with vendor coordination and SLA management
Knowledge of enterprise infrastructure monitoring tools
Benefits:
Work Location: In person
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