L1 & L2 IT Support Engineer Full Time

Job Description

L1 & L2 IT Support Engineer

Position Details

Job Title L1 & L2 IT Support Engineer

Open Positions L1 – 2 Positions | L2 – 1 Position

Job Location 2nd, 4th, 5th & 6th Floor, Tower B, Diamond District, HAL Old Airport Rd, Bengaluru, Karnataka – 560008

Employment Type Full-Time

Work Mode Onsite

Working Days Monday to Saturday

Working Hours 9:00 AM – 6:00 PM

About the Role

We are seeking skilled and proactive L1 & L2 IT Support Engineers to manage and support the organization’s IT infrastructure and end-user environment. The selected candidates will be responsible for troubleshooting technical issues, maintaining network and server infrastructure, supporting hardware/software systems, and ensuring smooth IT operations across the organization.

The ideal candidate should possess strong technical expertise, excellent communication skills, and the ability to work in a fast-paced enterprise environment.

Key Responsibilities

Technical Support

Provide day-to-day technical support for end users and IT infrastructure.

Troubleshoot hardware, software, network, and system-related issues.

Ensure timely resolution of tickets within defined SLA timelines.

Support desktop, laptop, printer, and peripheral-related issues.

Infrastructure & System Administration

Manage and support:

LAN / WAN / WiFi networks

Windows Server environments

Windows 10 & Windows 11 systems

MacOS systems

Backup systems

Google Workspace / GSuite

VMware environments

Linux systems

AWS cloud infrastructure

Java Applications including Tomcat & ActiveMQ

Network & Security Support

Assist in managing network devices including:

Switches

Routers

Firewalls

VPN devices

QoS devices

Network monitoring tools

Perform patching activities for LAN and telephony equipment.

Ensure compliance with IT security policies and procedures.

IT Operations & Monitoring

Perform routine health checks and preventive maintenance activities.

Monitor infrastructure performance and troubleshoot issues proactively.

Support implementation of new systems, technologies, and applications.

Collaborate with global IT teams for business and operational support.

Asset & Vendor Management

Maintain IT asset tracking and asset insurance records.

Coordinate with vendors for hardware, software, and support services.

Arrange and configure systems/devices for new joiners.

Coordinate with HR and Service Desk for user onboarding and account creation.

Documentation & Reporting

Prepare and maintain technical documentation, reports, diagrams, and operational records.

Submit periodic reports to the central IT team.

Follow IT Service Management (ITSM) processes and company standards.

Additional Responsibilities

Support project rollouts initiated by headquarters or management.

Perform ad-hoc tasks assigned by the IT Manager.

Required Skills & Technical Expertise

Technical Skills

Strong knowledge of:

LAN/WAN/WiFi technologies

Windows Server Administration

Windows 10/11

MacOS

AWS Cloud

VMware

Linux Support

Google Workspace / GSuite

Network troubleshooting

Hardware & printer troubleshooting

Backup solutions

Network monitoring tools

Soft Skills

Excellent verbal and written communication skills in English

Strong interpersonal and problem-solving skills

Ability to learn new technologies quickly

Proactive and service-oriented mindset

Strong team collaboration skills

Experience Requirements

Level Experience

L1 IT Support Engineer 3+ Years

L2 IT Support Engineer 5 – 15 Years

Preferred Qualifications

Experience working in enterprise IT environments

Exposure to ITIL / ITSM processes

Experience with vendor coordination and SLA management

Knowledge of enterprise infrastructure monitoring tools

Benefits:

• Provident Fund

Work Location: In person