Lead Admin – Gold Loan – South – Hyd Full Time

Business

Financial Services

Unit

Aditya Birla Capital Limited

Location

Across branches in India (region wise)

1 ) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) ( Max 1325 Characters)

The Lead – Admin – Gold Loan Business is responsible for overseeing branch-level administrative operations across zonal networks, ensuring smooth functioning, compliance, infrastructure readiness, and cost control. The role manages contract staff, coordinates with cross-functional stakeholders, and ensures operational continuity to support business growth and governance.

• Dimensions : Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Branch Operations

Supervise administrative activities across multiple zonal branches .

Facility Management

Ensure preventive maintenance, asset management, and vendor coordination.

Branch Expansion

Lead infrastructure development, site readiness, and project execution

Compliance

Ensure adherence to statutory requirements and internal audit standards .

Financial Control

Manage administrative budgets, vendor payments, and expense tracking

Team Management

Supervise contract staff and ensure productivity.

• Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ( Max 3975 Characters)

Organization Context

Aditya Birla Capital Limited (“NBFC”) is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Sep’25, ABCL has a pan-India presence with a lending book of approx. Rs. 139,500 Crores.

ABCL offers end-to-end lending solutions to a diverse set of customers – Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division.

ABCL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Business Context

Gold Loans is a key secured lending product with high volume, fast turnaround expectations and requires strict discipline in risk, valuation, purity testing, and customer trust management.

Job Context

Gold Loans are a high-volume, sensitive product requiring strong operational governance. The Lead – Admin role ensures seamless branch operations, infrastructure readiness, and compliance while balancing cost efficiency and service quality.

Key Challenges

• Managing large-scale branch networks with diverse operational needs.
• Ensuring timely completion of infrastructure projects without disrupting business.
• Maintaining compliance with state and central statutory requirements.
• Driving cost control while ensuring service quality.
• Coordinating across multiple stakeholders and vendors.
• Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For most jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Branch Operations & Facility Management

Oversee daily administrative operations, manage housekeeping/security, resolve branch issues, supervise preventive maintenance, and implement asset management systems.

Branch Expansion & Infrastructure Development

Lead new branch setup, coordinate civil/interior projects, manage vendor onboarding, and ensure timely project completion.

Compliance, Reporting & Risk Management

Ensure statutory compliance, maintain registers, prepare MIS reports, address audit queries, and manage asset lifecycle.

Travel, Logistics & Stakeholder Coordination

Manage travel desk, organize events/meetings, oversee courier operations, and coordinate with cross-functional teams.

Financial Control & Budget Management

Track budgets, process vendor bills/utilities, maintain financial documentation, and implement cost control measures.

People Leadership

Supervise contract staff, ensure productivity, and provide guidance for smooth regional operations.

5 ) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

• Contract Staff (Admin/Support): Assist in branch-level administrative tasks, facility management, and logistics coordination.
• Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with to deliver the job objectives

Relationship Type (Max 80 Characters) Frequency Nature (Max 1325 Characters)

Internal

Internal – Regional/Cluster Heads

Daily

Coordination on branch operations, infrastructure, and compliance.

Internal – Risk, Audit, Compliance, HR

Weekly/Need-based

Escalations, audit observations, hiring support, compliance reporting.

Internal – Finance Team

Weekly

Budget tracking, vendor payments, expense reporting.

External

External – Vendors/Facility Partners

Need-based

Infrastructure projects, preventive maintenance, housekeeping/security services.

External – Statutory Authorities

Need-based

Compliance with licenses, statutory filings, and inspections.