Lead Analyst – MS Teams Full Time NEW

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Lead Analyst – MS Teams

Position: Lead Analyst – MS Teams

Experience: 9+ Years

Category: IT Infrastructure

Main location: Bangalore / Chennai

Position ID: J0326-1811

Employment Type: Full Time

Qualification: Bachelor’s degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Overview

We are looking for a Lead System Engineer to own the architecture, reliability, and governance of Microsoft Teams, Telephony and Teams Room(MTR). This role ensures seamless collaboration, enterprise voice, and meeting experiences across the organization.

Key Responsibilities

Design & Architecture: Define and implement Teams solutions (Collaboration, Meetings, Teams Phone, Rooms) aligned with business needs.

Voice & Rooms: Manage Teams Phone (Direct Routing/Operator Connect), SBCs, dial plans, E911, and Teams Rooms standards.

Operations & Performance: Monitor service health, optimize QoS, troubleshoot end-to-end issues, and lead incident/problem management.

Automation: Develop PowerShell scripts for provisioning, Graph API, Power BI reporting, and policy management.

Projects: Lead migrations, integrations, and adoption initiatives.

Stakeholder Engagement: Produce HLD/LLD documentation, runbooks, and provide executive-level updates.

Required Skills & Experience

10+ years in Unified Communications; 5+ years with Microsoft Teams/Teams Room(MTR) at enterprise scale.

Expertise in:

Teams Admin Centre, Cisco MTR, Intune.

Teams Phone (Direct Routing/Operator Connect), SBCs (Oracle/AudioCodes/Ribbon), SIP trunking.

Teams Rooms deployment and management. (Cisco MTR)

Networking for real-time media (QoS, DSCP, firewall/NAT, Split Tunnelling).

PowerShell scripting and automation.

Strong documentation, ITIL process knowledge, and experience in large-scale migrations.

Preferred certifications: MS-700, MS-721, SBC vendor certs.

Desired Attributes

Customer-focused, collaborative leader.

Strong problem-solving and data-driven approach.

Excellent communication and stakeholder management.

Passion for automation and continuous improvement.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.