Lead – Guest Relationship (North India) Full Time

About EDGE: EDGE is a global private travel and lifestyle club offering designed for travellers who value their time, see travel as an investment and value service above all else.

About the role:

We are looking for a Lead – Guest Relationship for North India having experience in the luxury space, ideally from the tourism background but also open to other relevant industries. Someone with a proven record in this space for the last 7-10 years or more. Being a leadership position, we are looking for a true leader who can lead by example. Having a great sense of customer relationship and having handled UHNI clients in the past is a must. Should be a storyteller from the core. 

Key Responsibilities:

• Liaising with clients and suppliers to manage bookings and coordinate end-to-end travel requests
• Great with networking and having the ability to identify new clients 
• Maintaining reports, capturing market trends 
• Relationship building with existing clients 
• Represent the brand across all stakeholders
• To help build a zero tolerance brand where no request if too big and having amazing problem solving skills
• Eye for detailing and meticulous planning.
• To create delightful guest experience
• Process driven & Service oriented approach
• Research about new interesting places and activities to suggest to the clients
• Managing CRM and other databases that are being used by our company.
• Good at time management and quick turn around for requests raised by guests and teams.
• Timely reporting on performance of the company on an ongoing basis.
• Team leader and a team player

Qualification Required:

• A graduate degree is required; specialization in a relevant field will be an advantage
• Past experience in luxury space.
• Any courses in the luxury hospitality and travel space would be an added advantage
• Having traveled to various international destinations across the globe
• Excellent with Geography and is updated on current world events (Politically, events, culture etc)
• Should have knowledge of finance, budgeting, and cost control to bring in efficiency
• Thorough with Excel (Advanced) and Powerpoint.

Note: If you feel that you’ll fit for this role, please send your CV along with the below details to careers@edge.club 

• Current Organisation –
• Current CTC – 
• Expected CTC – 
• Serving notice period – Yes/ No (If yes mention your LWD) – 
• Duration of the notice period – 
• Are you willing to commute to the office location – Yes/ No