Lead – Retail Human Resources Full Time

Role Description

The Lead – HR Business Partner (Retail/Stores) will own end-to-end HR for the frontline retail workforce, ensuring optimal manpower availability, store leadership capability, productivity, compliance, engagement, and retention across large store networks. This role is highly execution-oriented and works closely with Retail Operations leadership.

Key Responsibilities

Retail Workforce Strategy & Productivity

• Design and drive store manpower models, deployment norms & productivity benchmarks
• Partner with Retail Ops to ensure right staffing, right skills, right cost
• Manage peak hiring, festive staffing, and NSO ramp-ups

Hiring, Onboarding & Pipeline Management

• Ensure high-speed, high-volume hiring through multiple channels
• Build Store Manager & Assistant Manager pipelines
• Own onboarding effectiveness and early attrition reduction

Performance, Incentives & Capability

• Drive PMS, store KPIs alignment & incentive effectiveness
• Enable capability building for Store Managers and frontline leaders
• Partner with L&D to roll out retail learning programs at scale

Attrition Management & Engagement

• Diagnose attrition drivers at store, cluster & region level
• Implement targeted retention, engagement & recognition initiatives
• Strengthen manager effectiveness to improve employee experience

Employee Relations, IR & Compliance

• Manage ER cases at store level (disciplinary action, grievances, misconduct)
• Ensure statutory compliance across states (attendance, wages, CLRA, Shops & Establishment)
• Support IR management for warehouses / high-density retail clusters
• Ensure audit readiness and zero operational disruptions

Store HR Operations & Governance

• Ensure payroll accuracy, attendance, contractor governance & vendor discipline
• Drive usage of HRMS, attendance & scheduling tools
• Enforce HR SOPs consistently across locations

Store Leadership Partnership

• Act as HR SPOC for Retail Ops Head, Zonal / Regional Heads
• Support NSO, store closures, relocations & restructuring
• Ensure HR readiness for business growth plans