Managed Operations Specialist II Full Time NEW

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise – Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location: This position will be hybrid model working onsite and working from home.

About The Opportunity

The Managed Operations Specialist is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks. The candidate should also be able to interface with peers and clients using critical thinking skills to resolve mild to complex problems.

What You’ll Get To Do

• Ensure completeness and professionalism while maintaining “Right the First Time” accuracy and schedule adherence.
• Prepare and respond to inquiries from peers and clients.
• Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment
• Manage assigned work in an organized, proactive manner to meet all required commitments, including KPI’s (metrics) and client SLA’s (service level agreements)
• Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution
• Support peer work audit for accuracy
• Assist with root cause analysis and logging checks
• Track and resolve errors
• Perform miscellaneous requests from team
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
• Create, update and review standard operating procedures and perform quarterly document reviews
• Have an “I own it” attitude about deliverables and projects from start to finish
• Proactively manage quarter and year-end payroll auditing
• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements

Skills And Experience We Value

• Eager to learn, grow and develop – self-study, company trainings, feedback
• Ability to make sound decisions, work independently and assist other staff members.
• Ability to maintain a positive work atmosphere facilitating the success of the department.
• Ability to maintain sensitive and highly confidential information
• Seek improvements, question processes, streamline, prioritize, and be efficient
• Be a global partner, take ownership, seek solutions even when it is not your job
• Functions well in a constantly changing environment, adaptability
• Partner cross functionally to align with Wage Administration department needs
• Ability to make sound decisions, work independently and assist other staff members.
• Excellent professional verbal and written communication skills
• Exceptional customer service abilitie
• Strong attention to details and accuracy
• Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment.Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metrics
• Critical thinking and problem-solving skills a must
• Time Management and Prioritization
• Analytical and Reporting Skills
• Computer Literate (MS Word, Excel, PowerPoint, Outlook)
• Higher School Education or higher
• At least 1-3 years of work experience in an office environment (desirable)
• Domain Knowledge – US/CAN Payroll (desirable – else, to acquire during provided training)

Standard Duties And Responsibilities

• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards – Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service – Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process
• Be an effective team player – Proactively highlight risks
• Ensure that complaints are proactively escalated -Seek and respond to development feedback
• Mentor & Coach new recruits in their process
• Promptly escalate exceptions to the Seniors/Team Lead/Manager
• Accountable for individual performance

What Would Make You Really Stand Out

• Quality Focus
• Results orientation
• Capacity to adapt to Change
• Initiative
• People Sensitivity
• Customer Orientation
• Teamwork & Cooperation

Other Requirements

• Flexibility in terms of working hours – Night Shift Role – coverage from 8 AM EST till 8 PM EST – any 9-hour shift in that range.
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process