Manager – Happy Robot – Business Support Full Time

Job Location: Chennai

This role is responsible for configuring, deploying, operating, and continuously improving AI-powered automation solutions on the HappyRobots platform. This role focuses on low-code / no-code GenAI product configuration and ensures AI solutions are production-ready, compliant, scalable, cost-optimized, and ethically sound. The position serves as a critical execution layer between Business Unit IT (BUIT) priorities and real-world AI deployments, enabling reliable and responsible AI automation across digital and voice channels.

Key Responsibilities:

• GenAI Product Configuration & Deployment
• Configure and deploy low-code/no-code GenAI-powered conversational and automation solutions on the HappyRobots platform.
• Implement workflows, business rules, orchestration logic, and integrations based on BUIT-defined priorities and solution designs.
• Perform prompt engineering, policy engineering, and guardrail configuration for LLM-powered agents.
• Configure multi-channel AI experiences across voice, email, SMS, and chat.
• Data Preparation, Annotation & Model Enablement
• Perform data annotation, labeling, cleansing, and validation for structured and unstructured datasets.
• Design and generate synthetic data when real data is insufficient or unavailable.
• Support training, fine-tuning, testing, and evaluation of AI models (including LLM-based workflows).
• Ensure data quality, lineage, and traceability across training and inference pipelines.
• Testing, Validation & Responsible AI
• Conduct functional, performance, and regression testing of configured AI solutions.
• Prepare audit logs, model cards, decision records, and test documentation.
• Evaluate AI solutions for:
• Bias and fairness
• Ethical compliance
• Explainability and transparency
• Ensure adherence to Responsible AI, data privacy, and regulatory standards.
• Production Support & Continuous Improvement
• Monitor AI solutions in production for:
• Accuracy and response quality
• Latency, availability, and throughput
• Cost and token usage optimization
• Perform issue analysis, root cause identification, and corrective actions.
• Implement continuous improvements through prompt refinement, workflow optimization, and configuration updates.
• MLOps & Platform Operations
• Support model lifecycle management, including versioning, upgrades, rollback strategies, and registry management.
• Assist with platform and model upgrades while ensuring solution stability.
• Collaborate on deployment pipelines, monitoring dashboards, and alerting mechanisms.
• Support scaling, reliability, and resilience of AI solutions.
• Integration & Backend Enablement
• Configure and manage API integrations with internal systems and third-party platforms.
• Support data flows across conversational agents, databases, and enterprise systems.
• Work with backend services for authentication, security, and system interoperability.
• Operational & Automation Use-Case Enablement
• Enable AI Workers and automation use cases such as:
• Appointment scheduling
• Vendor coordination
• Shipment tracking
• Document ingestion and data entry
• Configure contextual understanding in TTS and voice-based AI, including tone, rhythm, and intent fidelity.
• Support document processing workflows, including extraction, validation, and system handoffs.

Required Qualification & Skills:

• Bachelor’s or Master’s in Computer Science, Engineering, Data Science, or related field.
• Minimum 3 years of relevant experience in the GenAI domain
• Proficiency in Python (mandatory) for AI workflows, automation, and data processing.
• Full-stack experience with React, TypeScript, and Node.js.
• Strong understanding of APIs, backend services, and system integrations.
• Hands-on experience building and operating AI-powered applications.
• Practical expertise in:
• Large Language Model (LLM) prompting and tuning
• Prompt orchestration and policy engineering
• Understanding of ML/DL fundamentals
• Experience working with conversational AI, NLP, and GenAI platforms.
• Experience with data pipelines, preprocessing, and dataset management.
• Exposure to MLOps practices, including:
• Model deployment
• Monitoring and evaluation
• Scaling and cost optimization
• Familiarity with model/version registries and lifecycle management.
• Working knowledge of database design and processing (SQL/NoSQL).
• Understanding of data modeling for conversational and automation workloads.
• Advanced analytical and reasoning abilities to interpret AI behavior and outcomes.
• Experience configuring multi-channel conversational systems (voice and digital).
• Strong grasp of workflow coordination and automation logic.
• Understanding of context-aware TTS systems and voice AI design considerations.
• Hands-on experience with document processing and intelligent data entry workflows.
• Experience with low-code / no-code AI platforms or enterprise automation tools.
• Familiarity with Responsible AI frameworks, model governance, and compliance controls.
• Exposure to cloud environments (Azure, AWS, or GCP) in AI deployments.
• Understanding of cost controls and token management for LLM-based systems.
• Comfort working in cross-functional teams (Product, BUIT, Compliance, Ops).
• Strong documentation and operational handover skills.