Manager-Operations Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A department leadership position that supports, motivates, develops and manages multiple team leaders with accountability for varying work processes and varying complexity. Utilize previous experience, knowledge and industry best practices to assist in the development of functional strategy and the development of other leaders. This includes direct reporting relationships to achieve optimum business results, expense control, while maximizing the departments contributions to the Allstate Corporation.

Key Responsibilities

• Builds and maintains best practices for the successful implementation of processes and leverages opportunities to share knowledge/best practices across the operation
• Works with change management and integration of various work streams within the organization
• Manage key performance indicators for assigned functional areas for delivery and accountability to expectations 10
• Serves as a role model, creating an environment of trust, openness, and integrity through creative problem solving, enabling and empowering others to maximize their potential
• Measures work requirements, employee potential, and recommends staffing
• Assumes ownership role and takes responsibility for division processes and outputs
• Directs ongoing leadership, work, measurement and analysis of the business units results to ensure alignment and contribution to the operation’s goals and business objectives
• Manages multiple front-line leaders, including virtual leaders, by providing appropriate direction, monitoring employee and division/department performance and implementing action plans
• Leads complex projects requiring the coordination of multiple resources
• Provides training and performance feedback, encourages adaptation to changing business objectives, recognizes individual/team contributions and encourages celebration of accomplishments

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 7 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Call Center Management, Customer Experience Management, Relationship Building, Strategic Leadership, Strategy Development

Shift Time

Shift B (India)

Recruiter Info

Ms. Vibha Chaturvedi

vaaa6@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation’s Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.