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About Air India SATS Airport Services Private Limited:
AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
Manager – Quality Management System
PURPOSE
Manager-QMS, reporting to the designated manager serves as a business partner to the AISATS – business unit leaders by managing and implementing processes in Operations and ensuring consistencies which support the Mission, Vision and Objectives of AISATS. She/he is also responsible for acquiring certifications for AISATS and thereby maintaining the standards for the same. Manager- QMS interacts with AISATS senior management and staff along with external agencies to define, acquire, measure, monitor and validate AISATS Quality Management System and service standards. Manager- QMS also manages a team of talents who are accountable for delivery of data and information about AISATS.
SPECIFIC RESPONSIBILITIES
Manage the department performance from a purely Operational aspect.
Lead, manage and recommend feasible options to reporting manager to ensure that the services provided are consistent, fit for purpose and meet both external and internal requirements; this would include both legal compliance and customer expectations
Maintain a set of AISATS data archives.
Responsible for every aspect of the QMS/QC function from Audit Planning, Conduct of Audits, & Implementation, Corrective Action & Closure, Monitoring & Verification, Feedback/follow up and re audit where necessary
Converts data collected during internal audits into information and provide necessary statistics to Senior Management for Management Review.
Responsible for strategizing and defining the Internal Audit Plan and review the implementation of the Annual Plan across the company while streamlining the Audits to minimize disruptions/duplications on operations.
Assist the BU Head to implement the Quality Policy, Quality Manual and measureable Quality Targets in accordance to ISO 9001:2015 that is appropriate to AISATS goals and supports strategies devised by the senior management to achieve those policies.
Implement and maintain the processes needed for seamless QMS functioning.
Monitor measure and analyze the QMS within the organization and make continuous improvements to suit AISATS operations and changing environment/policies.
Initiate and implement process/certification projects involving continual improvement and best industry standards.
Ensure implementation of an effective system of document and record controls.
Ensure development of a system of identification and traceability of process and records.
Implement the internal audit program to verify that the QMS conforms to planned arrangements.
Coordinates audit follow-up and closure activities, to see that recommendations have been implemented or otherwise resolved.
Perform Internal Audits at other stations as and when asked to.
Analysis of the data collected on the effectiveness of the QMS and evaluate where the continuous improvement of the QMS can be made.
Manage the Quality Management team in carrying out routine activities and persuading reluctant employees within AISATS to change their way of working to incorporate quality methods.
Ensure that Quality Control mechanism is in place such that operation functions have an active process of conducting self-audits to ensure compliance/conformity to various standards.
Overlooks the Safety Audits performed at the station and ensures that the Safety function is performing as required.
Ensure the protection of data archives and the integrity, security, confidentiality and privacy of data, information and knowledge of AISATS.
Support Senior Management- AISATS, in ensuring smooth functioning of the internal Audit department and document the Internal Audit monthly report for providing an update to the AISATS Senior management on Internal Audit activities and challenges.
Responsible for managerial review and approval of the audit report, Discusses audit results with management to ensure recommendations are understood, accepted and appropriate corrective action is proposed. Assures that appropriate auditee responses to the audit report are received.
Developing programs to support the effective implementation of QMS as stated in the Quality Manual and Process Manual.
Translate documented requirements into functional specifications.
Perform any other functions as required by the BU Head
Responsible and accountable for overall quality, safety and security of operations.
You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
EDUCATIONAL QUALIFICATIONS
Master’s/University Degree with minimum 10 years of working experience of which at least 02 years in a managerial/supervisory capacity in the Aviation Industry
Certified Internal Auditor with an in-depth knowledge of the auditing field.
Have extensive experience across all areas of operations namely Passenger Services, Flight Operations, Baggage and Ramp
Have demonstrated ability in negotiations as well as presentations, budget preparations and execution
Have the appropriate skill set to set and manage priorities at senior management level
PERSONAL CHARACTERISTICS & BEHAVIOURS
For a successful role as Manager –QMS, he/she should have the following traits:
Have management and leadership skills
Effective communication skills and leadership traits to relate to all levels of employees and handling cross sectional teams
Comprehend and translate complex data and its relationship to trends and observations
