MFAU – Workforce Management – Assistant Manager – Hyderabad Full Time

Position Summary

USI Resource Management – Assistant Manager – Deloitte Support Services India Private Limited

Join our team of dedicated enabling area professionals in Deloitte US’ organisation in India (USI) who support global teams.

We are looking to recruit outstanding individuals to become a pivotal part of our Resource Management Team within Talent CoE in our Hyderabad office. The role will be of interest to those who have a positive attitude, willingness to learn and good organisational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.

Work you’ll do

Each member of our team is a trusted advisor ensuring that the right people are on the right jobs at the right time. Our key responsibility is to ensure the optimal resourcing solution for the client, the business and the individual in a timely and commercially sound manner, which includes managing leaves, public holidays, study leaves, and training within the Resourcing system. The Resource Management team manages the allocation of practitioners on client work, influences capability development for individuals across the business while also providing strategic recommendations and resourcing insights to the leadership team. Additionally, the team handles data management, reporting and analysis, onboarding communication, and oversees Contract Management, all while processing engagement budgets and resolving scheduling conflicts efficiently. We work in collaboration with other key partners such as Talent, Finance and Talent Acquisition.

In Hyderabad, Deloitte Australia’s Delivery Centre (DC) stands as a beacon of innovation and expertise, delivering flexible, scalable solutions enriched with industry insights. The DC’s global footprint and sophisticated service model seamlessly align with Deloitte Australia’s strategic vision, driving value and excellence across its operations. The DC is part of Deloitte’s Global Delivery Centre Network (GDN), the network of geographically dispersed DCs that are critical to our competitive positioning and strategic growth.

Role requirements:

• Resource management delivery (demand/supply/capability)
• Own day-to-day deployment operations and consultative scheduling support.
• Ensure timely completion of all scheduling requests (leave, training, schedule updates, pricing tools); monitor STAFFIT mailboxes and drive closure.
• Reporting, insights, and business accuracy
• Produce accurate, timely leadership reporting (weekly management packs, variance, utilization, ad hoc); extract/analyze data and provide insights.
• Oversee headcount due diligence to validate profile accuracy, cost centers, and staff levels.
• Understand reporting needs and outputs for leadership.
• Team leadership and performance management
• Lead and develop a team of 7 Resource Management professionals.
• Own performance management cadence (monthly check-ins, evaluations, timely recognition/rewards).
• Recruit, onboard, engage, coach, and motivate team members; ensure consistent quality of team deliverables.
• Stakeholder management and governance
• Manage stakeholder relationships through weekly/bi-weekly/monthly touchpoints with clients and engagement teams.
• Track progress vs. goals and provide regular updates to leadership.
• Maintain strong working relationships with AU stakeholders and EDC counterparts.
• Process excellence, standards, and continuous improvement
• Define, track, and drive process KPIs; reassess and reset KPIs every 6–12 months to stay aligned to strategy.
• Standardize and improve processes; document SOPs and ensure adherence.
• Define and maintain standards for outputs (reports, templates, SOPs, data files, automation elements); ensure quality control.
• Operational rigor and tool proficiency
• Track team utilization/time allocation to support strategic and tactical planning.
• Operate with urgency under pressure; meet tight deadlines and adapt to change.
• Demonstrate hands-on proficiency with STAFFIT and related resourcing tools (e.g., DayShape).
• Team & Communication:
• Maintain open, transparent communication within the team and with stakeholders.
• Support issue resolution and recommend improvements.
• Coordinate daily team activities and ensure service levels are met.

Key Skills:

This role requires a high level of attention to detail, taking responsibility for multiple actions and activities within tight deadlines. The incumbent must maintain strict confidentiality with regard to the process. Key skills include:

• Strong functional expertise in Resource Management operations
• Continuous learner and possess strong work ethics and sense of responsibility
• Team management and development skills
• Strong stakeholder management, with excellent interpersonal & communication skills
• Planning, coordination, and execution skills to drive the projects & support to onshore teams and Talent services
• Decisive and ability to work under pressure and adapt to change
• Integrity and ability to identify quality issues and suggest controls
• Proactive problem-solving and initiative-taking
• Driver of change, display strategic, lateral & critical thinking
• Proficient in Microsoft Office.
• Strong organisational, communication, and problem-solving skills.
• Able to handle sensitive information confidentially and adapt to changing demands.

Qualifications:

• Graduate with 7 to 10 years’ experience in Resource Management Operations.

Work Location and Timings: Hyderabad and 6:30 a.m. to 3:30 p.m.

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352789