MS – IT Infra/Cloud – Associate(Analyst) – Command Center Analyst #9 – operate Full Time NEW

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Job Description – Command Center (L1.5 App & Infra Support) – Associate

Additional Responsibilities

Support Command Center operations by performing L1.5 application and infrastructure monitoring, alert validation, and initial troubleshooting. Assist in ensuring system availability and timely incident response while coordinating with L2/L3 teams for resolution.

Minimum Degree Required

Bachelors

Degree Preferred

B. Tech CS / IT, BCA, BSC (Comp. Science)

Minimum Years Of Experience

2 to 4 Year(s)

Certifications Required

ITIL v4 Foundation; Basic Linux/Windows knowledge;

Certifications Preferred

Cloud fundamentals (AWS/Azure/GCP); Monitoring tools exposure;

Required / Mandatory Knowledge/Skills

Monitor applications and infrastructure using tools like Splunk, Dynatrace, SolarWinds;

Perform initial alert validation and basic troubleshooting before escalation;

Assist in incident triage and ticket logging with proper categorization and prioritization;

Analyze logs and alerts to identify potential issues;

Support batch job monitoring (Autosys, Control-M) and escalate failures;

Execute standard runbooks and SOPs for known issues;

Perform routine health checks for applications and infrastructure;

Coordinate with L2/L3 teams for issue resolution;

Maintain monitoring dashboards and update status reports;

Ensure adherence to SLA timelines for response and escalation;

Document incidents, updates, and actions in ticketing tools;

Support release monitoring and basic validation post-deployment;

Participate in 24×7 shift rotations;

Preferred Knowledge/Skills

Demonstrates basic understanding of application and infrastructure monitoring;

Demonstrates ability to follow SOPs and runbooks effectively;

Demonstrates good communication and coordination skills;

Demonstrates willingness to learn and adapt in a fast-paced environment;