MS – IT Infra/Cloud – Associate(Analyst) – EUC Support Admin #1 – operate Full Time

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Role

Digital Workplace Administrators – OS Management

Level

Associate

Experience

4-6 years

Description

In this role, candidate is required to have an extensive experience with deployment tools for Monthly patching, Standard deployments, reporting, software packaging for Windows Operating Systems, desktop management issues.

Responsibilities

• Minimum 3 years of expertise in Desktop Management and software distribution.
• Expert in Windows 10/11 related issues.
• Must have technical expertise in administrating various Software deployment tools like VMWare Workspace 1, SCCM, Intune etc., Windows desktop management issues.
• Must have experience with Software packaging tools.
• Managing mass software distribution and troubleshooting failed deployments.
• Managing end to end patching for end user devices at the global level.
• Application and third-party patching.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Participate in triage calls for major incidents.
• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.
• Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.
• Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.
• Frequent reporting of the deployments for stakeholders.
• Manage Desktop (software and connectivity) incidents through to resolution.
• Experience in Automations through PowerShell or python.
• Strong ITIL process knowledge.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.

Qualifications

• Bachelor’s degree in Computer Science or related technology field preferred.
• Strong working knowledge of ITIL principles and ITSM.
• Current understanding of industry trends and methodologies.
• Outstanding verbal and written communication skills.
• Excellent attention to detail.

Additional Information

• Strong written and Oral communication skills.
• Should be open to work in night shifts (24/7)
• Should be operating from office (5 days a week).