MS – IT Infra/Cloud – Associate(Analyst) – Network Support Admin #2 – operate Full Time

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Instructions

• Please update areas marked in red
• Link to Tips & Tricks for Writing PwC Job Description
• ***Quick Tips for Reviewing your JD!

Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above.

Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both).

When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.)

Job Profile Name

TC/Recruiting to Update*

Child Name

TC/Recruiting to Update*

Global LoS

TC/Recruiting to Update*

Global Network

TC/Recruiting to Update*

Global Competency Network

TC/Recruiting to Update*

Go-To-Market

Managed Services

Sector

Not Applicable

Programme Type

Experienced

Responsibilities

• (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) Network Administrator is responsible for the day-to-day operation, maintenance, and optimization of our organization’s network infrastructure, ensure high availability, performance, and security of LANs, WANs, firewalls, VPNs, wireless networks and related systems Minimum Degree Required: Bachelors Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering Minimum Years of Experience: 2 -4 year(s) Certifications Required:
• Cisco Certified Network Associate (CCNA) or Professional (CCNP)
• CompTIA Network+ or Security+
• Palo Alto Networks Certified Network Security Administrator (PCNSA)
• Juniper Networks Certified Internet Associate (JNCIA)
• AWS Certified Advanced Networking – Specialty (for cloud-focused roles) Certifications Preferred: Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT* Design and deploy network solutions – LAN, WAN, SD-WAN, wireless (Wi-Fi 6/6E), data center fabrics and cloud networking (AWS, Azure, GCP)
• Install, configure and maintain network hardware (switches, routers, firewalls, access points) and software
• Monitor network performance (throughput, availability, latency) and identify bottlenecks or security threats
• Provision and manage VPNs, VLANs, subnets, routing protocols (OSPF, BGP) and QoS policies
• Implement and manage network security controls (IDS/IPS, firewalls, ACLs, NAC, 802.1X)
• Perform routine patching, firmware upgrades and configuration backups for all network devices
• Troubleshoot network incidents, outages and performance issues; escalate or coordinate with vendors as needed
• Maintain documentation: network diagrams, IP address schemas, configuration standards and change logs
• Support voice-over-IP (VoIP) systems, wireless LANs and remote access services
• Participate in network design and capacity planning for expansions, data center moves or cloud integrations
• Enforce and audit network policies, PCI/HIPAA compliance, and security best practices
• Provide Tier-2/3 support and guidance to helpdesk staff on connectivity and network access issues
• Respond to security incidents, perform root-cause analysis and support forensic investigations
• Collaborate on disaster recovery planning and fail-over testing for critical network systems
• Train end users and IT staff on network tools, policies and security awareness Required Qualifications:
• Bachelor’s degree in Computer Science, Information Technology or equivalent experience
• 3+ years of hands-on experience administering enterprise networks (on-premises and cloud)
• Strong understanding of TCP/IP, Ethernet, DNS, DHCP, VPN technologies and routing protocols
• Experience with major network vendors (Cisco, Juniper, Aruba, Fortinet, Palo Alto)
• Proficiency with network monitoring tools (SolarWinds, Nagios, PRTG, Wireshark)
• Solid grasp of network security principles: firewall configuration, IDS/IPS, NAC, access control
• Familiarity with virtualization and cloud networking (AWS VPC, Azure VNets, SD-WAN)
• Scripting or automation skills (Python, PowerShell, Ansible) preferred
• Excellent problem-solving, communication and documentation skills
• Ability to work independently and as part of a cross-functional IT team
• Strong organizational skills and attention to detail, with a customer-service mindset Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.) Following are some of the key tools that the candidate should have experience with – Aruba, Palo Alto Firewall, Fortinet, Cisco ASA, Palo Alto Prisma Access, Palo Alto Strata Cloud Manager, Palo Alto Coretex XSOAR, Elisity, Claroty Medigate,. F5 Local Balancers (GTM and LTM), Akamai, Alkira, Cloud – AWS, Azure, GCP, Beyond Trust PRA (Privileged Remote Access), Infoblox DNS/DHC/IPAM/GTM, Meraki, Ciena MCP