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At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.
Instructions
- Please update areas marked in red
- Link to Tips & Tricks for Writing PwC Job Description
- ***Quick Tips for Reviewing your JD!
Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above.
Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both).
When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.)
Job Profile Name
TC/Recruiting to Update*
Child Name
TC/Recruiting to Update*
Global LoS
TC/Recruiting to Update*
Global Network
TC/Recruiting to Update*
Global Competency Network
TC/Recruiting to Update*
Go-To-Market
Managed Services
Sector
Not Applicable
Programme Type
Experienced
Responsibilities
- (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) Supports day-to-day monitoring and observability operations across databases, applications, and infrastructure. Assists in maintaining alerting, dashboards, automation scripts, and telemetry pipelines. Troubleshoots incidents, validates system health, and collaborates with senior engineers to ensure reliable and efficient monitoring coverage. Minimum Degree Required: Bachelors Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering Minimum Years of Experience: 2–4 year(s) Certifications Required: None Certifications Preferred: Azure Fundamentals (AZ
- 900), AWS Cloud Practitioner, Splunk Certified, Datadog Certification, Scripting and Linux Certifications. Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT* ITSM: Incident, Change, and Service Request Management Basic understanding of observability concepts (metrics, logs, traces) Hands-on experience with monitoring alerts, dashboards, and health checks Foundational scripting skills in PowerShell, Shell, or Python Basic SQL knowledge and familiarity with relational and NoSQL databases Ability to validate backup job success/failure and escalate issues Experience reviewing monitoring tool alerts for anomalies or failures Understanding of infrastructure components (servers, storage, networks, cloud services) Familiarity with automation concepts and version-controlled script repositories Ability to troubleshoot basic performance issues with guidance Capacity to document incident resolutions, update runbooks, and follow SOPs Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.) Supports monitoring configuration across SQL Server, Oracle, MySQL, PostgreSQL, and NoSQL platforms; Supports creation and maintenance of dashboards using tools such as SolarWinds, CloudWatch, Azure Monitor, Grafana, or Datadog; Supports analysis of system alerts, deadlocks, replication errors, and performance anomalies; Supports execution of test recoveries, failover simulations, and validation processes; Supports script development for automation tasks using Shell, PowerShell, PL/SQL, or T
- SQL; Supports environment setup activities including schema setup, connectivity validation, and baseline performance tests; Supports review of new monitoring tools and technologies; Supports development of onboarding materials and documentation.