MS – IT Infra/Cloud – Senior Manager(Sr.Manager) – Service Delivery Leads – DC/Cloud – operate Full Time

Managed Services – Cloud Managed Services – Operations – Senior Manager

Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Data Center Modernization

Custom Orgs:

Global LoS:

Advisory

Basic Qualifcations:

Job Requirements and Preferences:

Minimum Degree Required (BQ):

Bachelor’s Degree

Minimum Year(s) Of Experience:

7 year(s)

Preferred Qualifcations:

Degree Preferred:

Master’s Degree

Preferred Fields Of Study:

Computer and Information Science

Additional Educational Preferences:

Masters of Technology desired.

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader,

Emphasizing The Following:

• Guide and direct the activity of the Data Center Infrastructure Solutions management team in

supporting on-going development efforts and production support as well as supporting the

requirements of approved business plan projects;

• Coordinate the efforts of the various Infrastructure Solutions resources assigned to projects to

ensure consistent implementations in keeping with short- and long-range plans for Infrastructure

Solutions;

• Provide strategic direction and leadership for Data Center technologies group with on- and offshore resources for server hardware, Storage and backup, Disaster Recovery setup based on

project requirements;

• Participate in triage calls for major incidents and help drive resolutions and follow-up with long

term remediation;

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• Research and analyze new technologies. Establish and monitor short- and long-range plans for

Infrastructure Solutions;

• Participate in the Business Plan process by preparing project descriptions, estimates,

milestones, and technical design documents;

• Evaluate the training needs and provide for the career development of subordinates. Develop

and monitor performance objectives for staff. Conduct performance reviews. Perform general

group administration activities and make hiring and termination decisions;

• Review and approve the installation and confguration of required infrastructure including

database software, network hardware and software, servers, and storage management hardware

and software;

• Develop Infrastructure Solutions and enforce infrastructure software standards;
• Establish compliance with all required regulatory policies and procedures;
• Provide overall Program Management responsibility for Infrastructure Solutions business plan

projects, establishing that all approved business plan projects are appropriately resourced and

supported consistent with project plan delivery dates;

• Review and approve technical designs, establishing compatibility with existing and strategic

architecture and plans;

• Lead Infrastructure Solutions program in the budget planning process, establishing accurate

and comprehensive capital and expense projections such that no material variances are realized

during the fscal year;

• Hire and retain top talent consistent with the corporation’s culture and competencies;
• Coach and manage Infrastructure Solutions management team to achieve desired outcomes

while maintaining a continuous improvement program;

• Maintain staff training levels to guarantee support of existing and new technologies while

ensuring appropriate cross training;

• Establish Infrastructure Solutions management and staff satisfy all Service Level Agreements

(SLAs) and Operational Level Agreements (OLAs);

• Direct staff to identify, address and resolve areas of operational or system risk to insure the

availability of all systems;

• Direct Infrastructure Solutions management and staff to build and maintain system controls

and processes in accordance with the IT Control Matrix and system confgurations in

accordance with ESG confguration standards and best practices, such that no signifcant or

material control weaknesses are documented during audits and the security of systems is

maintained;

• Support Infrastructure (Server, Storage, and Database) discovery, design, build, and migration

experience;

• Demonstrate knowledge of Server Operating Systems (e.g. Microsoft Windows, Unix, Linux,

etc.), Storage (EMC, NetApp, Glacier, S3, etc.), Virtualization Platforms (e.g. VMware, Hyper-V,

etc.), Cloud Computing and Storage (AWS, Azure), Cloud Management Platforms, Infrastructure

Automation (Puppet, Chef, Ansible);

• Understand Service Management as it relates to Cloud/Hosting (ITSM, ITIL, Service Now);
• Lead the IT teams in identifying and executing automation opportunities as it relates to

Infrastructure Automation;

• Develop, deploy, and manage Infrastructure-as-code, orchestration of scripted processes, and/

or containers; and,

• Utilize Agile approaches to create and execute automation initiatives.

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Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Cloud Operations & Infrastructure Senior Manager (Sr. Solution Lead) – Operate

Preferred Knowledge/Skills:

Demonstrates intimate level of abilities and/or a proven record of success identifying and

Addressing Client Needs:

• Provides deep technical expertise in client delivery, leadership and talent development focusing

on a specifc technology domain (i.e., AWS, Azure, GCP, M365, Database technologies etc.);

• Trains junior team members to develop skills;
• Mentors experienced associates and trains senior associates to manage engagements;
• Analyzes and customizes Release Notes for engagements, presenting them to clients;
• Serve as an SME for resolving complex production support issues and enhancements, staying

current on system’s product roadmap and proposing solutions to clients;

• Leads ticket procedure calls with clients in their area of expertise;
• Leads design, development, and deployment of enhancements;
• Designs and develops deliverables/processes to improve delivery quality and efciency;
• Leads the aspects of delivery on multiple engagements;
• Manages client relationships and expectations, confrming client satisfaction of services
• Leads delivery resource recruitment efforts;
• Develops training and certifcation plans for delivery resources;
• Conceptualizes, designs, and develops deliverables/processes to improve delivery quality and

efciency;

• Leads team operations management of multiple engagements and clients;
• Manages client executive leadership relationships;

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• Possesses fundamental knowledge and experience in support/service management;
• Advises and designs solutions that meet client business objectives and requirements;
• Manages delivery to client contractual commitments (i.e. SLA, SLO, KPI);
• Provides subject matter expertise in Cloud computing and Infrastructure technology area;
• Contributes thought leadership in Infrastructure/application/cloud computing capabilities and

stays relevant with technologies;

• Serves as a delivery or capability pod contributor and/or leader;
• Leads root cause analysis on complex client issues; and,
• Possesses proven communication skills that bring technology and business language together.

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Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Custom App Maintenance

Required Knowledge/Skills (BQ):

Demonstrates intimate abilities and/or a proven record of success as a team leader,

Emphasizing The Following:

• Understanding and implementing AWS technologies such as Kinesis, S3, DynamoDB, Lambda/

Step-Functions, EMR;

• Understanding of no-sql databases such as DynamoDB, Memcache;
• Understanding of infrastructure design, implementation, maintenance, upgrade, and operations

techniques; and,

• Understanding of data management activities in data center migration, DR setup, Hybrid

environment and Cloud native environment.

Emphasizing The Following:

• Providing consultative guidance on data management and data governance-related principles

within the company, while also inputting on external client proposals when necessary;

• Designing and managing databases and data fows to ensure smooth business operations;

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• Defning the data architecture framework, standards, and principles, including modeling,

metadata, security, reference data such as product codes and client categories, and master data

such as clients, vendors, materials, and employees;

• Defning and utilizing statistical methods to solve industry-specifc problems in varying felds,

such as economics and engineering;

• Defning reference architecture, which is a pattern others can follow to create and improve data

systems;

• Working with Client Partners, GADs, GMP, and engineering team to consult on data usage

across their client portfolio;

• Cross-selling and delivering data projects for key clients, growing revenue and producing case

studies to promote the data science service;

• Participating in triage calls for major incidents and help drive resolutions and follow-up with

long term remediation;

• Researching and analyzing new technologies and establishing and monitoring short- and longrange plans for Infrastructure Solutions;
• Participating in the Business Plan process by preparing project descriptions, estimates,

milestones, and technical design documents;

• Developing and monitoring performance objectives for staff, conducting performance reviews,

and performing general group administration activities;

• Reviewing and approving installation and confguration of required infrastructure including

database software, upgrades, patching and migration;

• Developing Infrastructure Solutions and enforcing infrastructure software standards;
• Establishing compliance with all required regulatory policies and procedures;
• Reviewing and approving technical designs, establishing compatibility with existing and

strategic architecture and plans;

• Utilizing Big Data technologies to design, develop, and evolve scalable and fault-tolerant

distributed components;

• Establishing Infrastructure Solutions management and staff satisfy all Service Level

Agreements (SLAs) and Operational Level Agreements (OLAs);

• Directing staff to identify, address and resolve areas of operational or system risk to insure the

availability of all systems;

• Supporting Infrastructure (Server, Storage, and Database) discovery, design, build, and migration

experience;

• Understanding and using analytics platforms (Splunk, Elk, Grafana), development languages

(Shell scripting, Python) and database technologies (Hadoop, Oracle, Teradata, Sql Server etc.),

Data Migration (Azure Databricks).

• Understanding Service Management as it relates to Cloud/Hosting (ITSM, ITIL, Service Now);

and,

• Developing, deploying, and managing Infrastructure-as-code, orchestration of scripted

processes, and/or containers.

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Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Managed Services – Solution Architect

Additional Responsibilities:

The Solution Architecture Team is composed of hands-on architects who work with our clients to

design and deliver systems for complex custom projects using the latest technologies, and to

build applications that transcend today’s digital world and fundamentally enable change for our

clients’ businesses.

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader by:

• Constructing total solutioning proposal including USP (Unique Selling Point) of offering and

pricing, high level scope of both functional and technical requirements, data and security

blueprint, resources planning and timeline during pre-sales stage;

• Designing and delivering complex cross-domain solutions encompassing a rich variety of

technologies and using a mixture of agile and planned methods to provide innovative solutions

to address clients’ needs;

• Working with internal teams client technical teams, client executives, and partners to manage

and deliver successful solutions during implementation stage;

• Participating in or driving deep architectural discussions to build trust and rapport with clients

during implementation stage;

• Working as a trusted technical advisor to clients and projecting members to solve complex

technical challenges, and establishing credibility & build deep relationships with senior technical

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individuals within client organization;

• Demonstrating 5+ years of design & implementation experience on complex, large scale

distributed applications Systems design experience, with the ability to architect or explain

complex systems interactions;

• Demonstrating experience in writing software in one or more languages, such as Java, C#,

JavaScript, Python, Microservices, Event Driven, or other Cloud Native experience;

• Demonstrating working knowledge of container technologies (e.g. Kubernetes, Docker),

services, and cloud PAAS components;

• Demonstrating experience with different database technologies (e.g. SQL database(s), NoSQL

such as MongoDB, Hadoop, Redis, etc.);

• Demonstrating experience with scalable networking technologies (e.g. Load Balancers,

Firewalls) and understanding and knowledge of monitoring tools and KPI’s;

• Demonstrating the ability to think strategically about business, to create technical defnition

around customer objectives in complex situations, to develop solution strategies, to motivate &

mobilize resources, and deliver results;

• Demonstrating understanding and having experience with contemporary paradigms, such as

Cloud, DevOps and Agile;

• Demonstrating experience/knowledge on Enterprise Architecture methodology such as “The

Open Group Architecture framework” TOGAF; and,

• Demonstrating proven presentation skills and experience speaking with executives and IT

Management.

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Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Tools & Automation

Additional Responsibilities:

Tools & Automation Lead will coordinate the day-to-day activities of the operational systems,

processes, and infrastructure required for all service offerings being developed that assist clients

on their Tools Managed Service Delivery. This individual will work with one or multiple clients to

gather requirements and the corresponding work needed based on the client’s Cloud Journey

roadmap.

Emphasizing The Following:

• Coordinating and reporting operational metrics on a recurring basis (week/month/quarter);
• Monitoring Programme reporting and assisting them team in reporting to Senior Management

and stakeholders;

• Reducing organizational cost by streamlining processes;
• Managing the project budget and timelines;
• Working as a Lead PMO within Tools & Automation space;
• Identifying trends and assessing opportunities to improve processes and execution;

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• Raising and tracking issues and conficts, removing barriers, resolving issues of medium

complexity involving partners and calling out to appropriate levels when required;

• Assessing a variety of situations and providing transparency to team and partners;
• Establishing and maintaining credible, professional relationships with clients, internal delivery

partners, and external vendors;

• Soliciting and responding to feedback while gaining dedication and support;
• Identifying training requirements and devising training programs to ensure operational

readiness;

• Updating and maintaining the Risk Log, Action Log, Decisions Log, and Issue Register;
• Staying up to date on industry regulations, trends, and technology;
• Coordinating with management to ensure all operational, administrative, and compliance

functions within the team are being carried out in accordance with regulatory standard

methodologies;

• Working with members of the infrastructure and development teams to gather requirements

and design solutions to meet monitoring needs of new and existing products and services;

• Developing key business dashboards to instrument business KPI’s for C-Suite;
• Leading our Acceleration Center teams for effective team-oriented problem solving, utilizing

individual skills to meet the larger objective;

• Defning and embedding project control and governance; and,
• Preparing regular status reporting for the engagement leadership.

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Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Managed Services – Transition & Mobilization Lead

Additional Responsibilities:

The Operations Lead will coordinate the day-to-day activities of the operational systems,

processes, and infrastructure required for all service offerings being developed that assist clients

on their cloud Managed Service Delivery. This individual will work with one or multiple clients to

gather requirements and the corresponding work needed based on the client’s Cloud Journey

roadmap. They will manage the day-to-day business of operations.

Minimum Year(s) Of Experience:

10 year(s)

Required Knowledge/Skills (BQ):

Demonstrates intimate abilities and/or a proven record of success as a team leader as well as

The Following:

• Minimum of 10-12 years of experience managing programs, projects, and teams;
• Minimum of 4 years of experience working on outsourcing, Transition and mobilization Roles;
• Proven project management skills, specifcally proven experience on cloud Mobilizations;
• Well-developed risk analysis and mitigation skills;
• People management ability to build and lead virtual teams;
• Proactive issue/confict identifcation and resolution ability; and,
• Proven problem-solving skills and client-facing skills.

Preferred Fields Of Study:

Computer and Information Science

Computer Engineering

Engineering

Engineering and Business

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Business Studies

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader in the

Following:

• Coordinates with client Tech Lead to align PWC and client work plans for dependencies and

milestones;

• Oversees the overall implementation and is the owner of the Transition master project plan;
• Coordinates with client Tech Lead to gain and track client sign offs for technology projects

deliverables;

• Works with client Tech Lead to schedule and run regular overall project status meetings and

RAID log review calls;

• Manages overall technology risk and issue resolution management;
• Manages the overall technology Stabilization/Hypercare activities/status with the client

stakeholders;

• Handles client escalations to assign appreciate resources and inform client and PWC

stakeholders of progress/status;

• Interacts with client tech and business resources to execute any joint activities;
• Coordinates all internal cross technology activities related to project;
• Manages the PMs/Leads for each individual technology component of the solution;
• Signs off on Deployment Readiness;
• Manages Final Go/No-Go Decision;
• Manages defect and Change Request escalations;
• Reviews and approves the selected solution or action proposals;
• Participates in regular periodic status calls with account leadership and Steering Committee;
• Manages the overall technology fnancials, including providing appropriate fnancial inputs into

Appropriate fnancial management systems;

• Manages the creation and estimate for technology Change Requests. May also be involved in

the CR process defnition with the client and account leadership; and,

• Demonstrates experience at working with Mobilization team and account leads to analyze

issues and risks and works through approach and strategy to resolve or mitigate.

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Last Approved Date:

Oct 25, 2024

Job Description Template: Inactive

Managed Services – Cloud Operations Lead

Required Knowledge/Skills (BQ):

Demonstrates intimate-level abilities as a team leader, emphasizing the following areas:

• Proven experience in IT operations and support with minimum of 3 years of working

experience, and at least 3 years on cloud platforms and infrastructure and/or established

network architectures;

• Proven leadership experience with a minimum of 5 years in a leadership role within IT

Operations;

• Demonstrates extensive working knowledge of ITIL principles and ITSM; and,
• Demonstrates current understanding of industry trends and methodologies.

Preferred Knowledge/Skills:

Demonstrates intimate-level abilities as a team leader, emphasizing the following areas:

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• Coordinates and reports operational metrics on a recurring basis (week/month/quarter);
• Identifes trends and assess opportunities to improve processes and execution;
• Raises and tracks issues and conficts, remove barriers, resolve issues of medium complexity

involving partners and call out to appropriate level when required;

• Assesses a variety of situations and provide transparency to team and partners;
• Establishes and maintains credible, professional relationships with clients, internal delivery

partners, and external vendors;

• Solicits and responds to feedback while gaining dedication and support;
• Identifes training requirements and devises training programs to ensure operational readiness;
• Stays up to date on industry regulations, trends, and technology; and,
• Coordinates with management to ensure all operational, administrative, and compliance

functions within the team are being carried out in accordance with regulatory standard

methodologies.

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