National Manager – Debt Management Services – Mortgages Full Time

Job Purpose

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines

Duties And Responsibilities

•  Allocation Planning: Planning allocation of portfolios to agencies and Ros Based on:
•  Performance: Previous months track record
•  Geographical dimensions
•  Capacity
•  Location
•  Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
•  Capacity Check based on portfolio trends
•  Availability checks: Checking if the agencies cater to the particular location
•  Performance checks: based on data collected on agencies past performance and their record history
•  Field FOS check
•  Processes:
•  Vendor Bill tracking and confirmation
•  Performing adequate compliance checks based on company policies and legal requirements
•  System allocation and admin services facilitation by connecting with the requisite teams
•  People / Team Management

i) New Joinee Inductions

•  FinnOne Code generations
•  Products information to be shared
•  Vendor introductions to be made
•  Information on Performance pay metrices and the policies regarding the same
•  Teams past performance information to be shared to set a base

ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly – ensures improved performance

•  Performance:
•  DRR of Area/Location
•  Track vendor wise performance and provide due support

Key Decisions / Dimensions

•  Management of high value cases
•  Agency assessment and influencing for support in achieving targets

Major Challenges

•  Portfolio Management – closing cases at Bucket X
•  Managing difficult locations with scarcity of relevant talent
•  Need to involve dealers to achieve collection target achievement