NBBL – Associate / Senior Associate – Operations – Mumbai Full Time

Role Contour: Settlement, Reconciliation, Complaints Management, Income computation, adherence to set standards and processes of NBBL

Job responsibility:

• Execute multiple settlements in day within TAT and disseminate appropriate information to various stakeholders/ sponsor bank
• Handle customer relationship management in respects of complaints received through various platform such as social media & CRM (BBPS website)
• Liaise with bank and non-banks and any new entities and onboard them on BBPS platform as OU, Agent Institution, Agent within TAT
• Maintain standardized front-end across all channels for better consumer experience.
• Computation of Income, TDS and GST
• Compliance with the communication processes set up for external and internal stakeholders.
• Conduct necessary training session if require by BBPOU participant related with BBPS application and address OU’s concern and query
• Maintaining SOPs for various processes
• Data analysis and presentation

Skills & Qualifications:

• 5+ years of work experience in preferably BFSI industry in compliance/legal/process
• BTech/BE or equivalate degree in the related field
• AI skill for better enhancement to the role
• Proven experience in project management, risk & compliance laws.
• Strong communication skills