Network & IT Infrastructure Engineer Full Time NEW

Network Engineer / IT Infrastructure & Support

Experience: 1-5 Years (relevant professional experience)

Employment Type: Full-Time | Remote (Work from Home)

Department: IT Infrastructure & Cloud Operations

Location: Remote India (with rotational shift availability)

Key Responsibilities

1. Remote Desktop & End-User Support

• Provide prompt remote desktop support to ARDEMs distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.
• Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.
• Support onboarding and configuration of workstations (Windows 14 FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.
• Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

• Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.
• Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEMs internal and remote teams.

3. AWS Cloud Services Administration

• Configure, monitor, and support AWS services critical to ARDEMs cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.
• Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.
• Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.
• Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEMs BPO processing teams.

4. Network Infrastructure & Cisco Hardware

• Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEMs processing centres.
• Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.
• Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.
• Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

• Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.
• Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.
• Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

• Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEMs data security policies.
• Support compliance with ARDEMs ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.
• Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.
• Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

• Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.
• Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.
• Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

• Work closely with ARDEMs Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.
• Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEMs growth.
• Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEMs three-shift processing operations.

Qualifications & Requirements

Education

• B.Tech/BE in Information Technology

Experience

• 1-5 years of professional experience in network support, IT infrastructure management, or cloud administration.
• Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills Required

• AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces hands-on configuration and monitoring.
• Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.
• Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.
• Cisco networking hardware: switches, routers, firewalls configuration and troubleshooting.
• VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).
• Network monitoring tools and log analysis for proactive issue detection.
• Backup and disaster recovery tools and procedures.

Technical Skills Preferred

• Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.
• Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.
• Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

• Strong analytical and systematic troubleshooting skills with a solution-first mindset.
• Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.
• Ability to work independently and collaboratively in a fully remote, distributed team environment.
• High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.
• Willingness to work rotational shifts to support ARDEMs round-the-clock processing operations.
• Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type: Windows Laptop

Operating System: Windows 10 / Windows 11

Screen Size:14 Inches/ preferable to have 2 monitors

Screen Resolution: FHD (1920 1080) or higher

Processor: Intel Core i5 (8th Gen or later) or higher

RAM: Minimum 8 GB (Mandatory) 16 GB preferred

Internet Speed: 100 Mbps or higher (dedicated broadband connection)

Remote Tool: AnyDesk (to be installed and configured prior to joining)

Power Backup: UPS / Inverter recommended for uninterrupted connectivity.