Network Monitoring & Support Associate Full Time

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Network Monitoring Support – Roles Responsibilities

• Network Monitoring
• Monitor WAN, LAN, Wi-Fi, MPLS, VPN, SD-WAN, and internet links using monitoring tools.
• Track network device health for routers, switches, firewalls, load balancers, and access points.
• Monitor bandwidth utilization, latency, packet loss, and link availability.
• Identify threshold breaches and generate proactive alerts.
• Ensure 24×7 monitoring of critical infrastructure and business applications.
• Monitor ISP performance and uptime.
• Incident Management
• Acknowledge and troubleshoot network incidents within SLA timelines.
• Perform initial diagnosis and isolation of network issues.
• Coordinate with L2/L3 teams, OEMs, and ISPs for resolution.
• Handle priority incidents and provide timely updates to stakeholders.
• Perform escalation management for critical outages.
• Ensure proper ticket logging, categorization, and closure documentation.
• Network Support Activities
• Configure and support routers, switches, firewalls, and wireless devices.
• Support VPN connectivity and remote user access.
• Perform port configuration, VLAN changes, and IP management.
• Assist in firewall rule implementation and access management.
• Support DNS, DHCP, and network authentication services.
• Coordinate planned maintenance and network changes.
• Performance Availability Management
• Analyze recurring issues and perform root cause analysis (RCA).
• Ensure network availability and redundancy.
• Conduct preventive maintenance activities.
• Optimize network performance and traffic flow.
• Recommend improvements for stability and scalability.
• Reporting Documentation
• Prepare daily/weekly/monthly network health reports.
• Share outage reports, RCA, and preventive action plans.
• Maintain network diagrams, SOPs, and configuration documentation.
• Track SLA compliance and incident trends.
• Maintain inventory of network assets and licenses.
• Security Compliance
• Monitor firewall logs and suspicious network activities.
• Ensure compliance with security policies and standards.
• Support vulnerability remediation and patch coordination.
• Coordinate with cybersecurity teams during security incidents.
• Ensure secure access and adherence to change management processes.
• Stakeholder Coordination
• Coordinate with internal IT teams, vendors, ISPs, and customers.
• Provide regular updates during major incidents.
• Support business during audits, transitions, and critical activities.
• Participate in CAB meetings and operational reviews.
• Tools Commonly Used
• SolarWinds
• PRTG
• Nagios
• Zabbix
• ManageEngine
• Cisco Prime
• Wireshark
• ServiceNow
• SCCM / Endpoint tools (where applicable)

Key Skills Required

• TCP/IP, Routing Switching
• VLAN, VPN, MPLS, SD-WAN
• Firewall Wireless Technologies
• Network Troubleshooting
• Incident Change Management
• Monitoring Tools Knowledge
• Communication Coordination Skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.