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Summary Position Summary Deliver reliable IT support services in a 24×365 environment, helping maintain operational continuity and a consistent end-user experience. This role supports infrastructure monitoring, incident response, ticket management, and remote data center operations across mid to enterprise size environments. The Services Specialist, IT Services is expected to follow defined processes, document work accurately, and contribute to service quality, issue resolution, and continual operational improvement.
Work you’ll do
As a Services Specialist, IT Services on the IT Services team, you will be responsible for…
- Supporting IT Operations Centre activities in mid to enterprise size environments in a 24×365 support model
- Using SCOM and SolarWinds to monitor infrastructure and identify, diagnose, and resolve network and server issues
- Using ServiceNow to log, track, prioritise, update, and close incidents, including high-priority P1 and P2 incidents
- Supporting remote data center operations, including troubleshooting Windows Server environments, managing Hyper-V hosts and virtual machines, and implementing security patches and updates
- Coordinating with SME teams to restore services, maintain operational continuity, and support ITIL-aligned service operations
The team
The IT Services team supports critical technology operations that enable business users to work effectively and securely. The team focuses on consistent service delivery, issue resolution, operational support, and collaboration across support functions. This role contributes to a high-availability support model designed to meet business and user needs.
Location: Hyderabad
Shift Timings: 24×365 (5:30 AM–2:30 PM, 1:00 PM–10:00 PM, 9:00 PM–6:00 AM)
Qualifications
Required:
- Experience working in an IT Operations Centre supporting mid to enterprise size environments
- Experience using SCOM and SolarWinds to monitor infrastructure and resolve network and server issues
- Experience using ServiceNow to log, track, prioritise, and resolve incidents, including P1 and P2 incidents
- Experience supporting remote management and support protocols for data center operations, including implementation of security patches and updates
- Experience troubleshooting and maintaining Windows Server 2016, 2019, and 2021 environments, and managing Hyper-V hosts and virtual machines
- Knowledge of the Information Technology Infrastructure Library Version 4 (ITIL V4) framework
- Ability to work in shifts, including nights, weekends, and holidays, in a 24×365 support model
Preferred:
- Experience working with service level agreements and operational metrics
- Experience maintaining process documentation and knowledge articles
- Experience coordinating with cross-functional technology support teams
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 354877