non voice process Full Time

Non-Voice Process professional handles customer service, backend operations, or data management strictly through written, non-verbal channels like email, live chat, social media, and data entry. Key responsibilities include resolving inquiries, data processing, maintaining records, and ensuring high customer satisfaction without phone interaction. They require strong written communication, typing speed, and accuracy. Core Responsibilities

• Customer Support: Responding to queries and resolving issues via email, chat, and social media platforms.
• Data Processing: Managing, updating, and verifying data in databases, including data entry tasks.
• Documentation: Keeping accurate, detailed logs of customer interactions.
• Process Improvement: Analyzing feedback to enhance service quality.
• Back-Office Tasks: Handling administrative duties, order processing, or billing.

Required Skills and Qualifications

• Excellent Written Communication: High proficiency in grammar and spelling.
• Typing Speed and Accuracy: Ability to handle high-volume data or chats quickly.
• Technical Proficiency: Familiarity with customer support software (CRM tools) and MS Office.
• Problem-Solving: Capability to address issues efficiently.
• Education: High school diploma or equivalent, with bachelor’s degrees often preferred.
• Age criteria 18 to 29 years

Job Types: Full-time, Fresher, Permanent

Pay: ₹16,913.39 – ₹34,387.53 per month

Work Location: In person