Operation Specialist North America Full Time

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

To ensure accurate and timely processing of retail contract servicing activities while maintaining strict adherence to internal policies, compliance standards, and operational guidelines.

Key Responsibilities

• Execute end-to-end processing of UCC terminations upon contract closure.
• Accurately index and manage loan documentation within the document management system.
• Handle and resolve various customer queries with professionalism and efficiency.
• Process vendor invoices in line with company policies and timelines.
• Review and verify retail loan agreements to ensure completeness and compliance.
• Perform updates to customer demographic information as required.
• Manage and implement changes to payment schedules in the system.
• Ensure data accuracy by validating that all system fields are correctly entered and maintained.
• Identify discrepancies, errors, or omissions and proactively liaise with relevant stakeholders for resolution.

Experience Required

• 2–3 years of experience in operations within banking or NBFC sectors.
• Hands-on experience in contract servicing, invoice processing, document verification, and data entry.
• Strong communication skills in English, with the ability to interact effectively across teams and management levels.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Self-motivated with the ability to work independently and take initiative.
• Strong organizational and problem-solving skills.

Preferred Qualifications

• Bachelor’s degree in any discipline.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off