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About the Role
At JMJ Insurance Service Center, we aren’t just selling policies—we are building a legacy of trust and service that has lasted over 25 years.
We are looking for a high-energy, system-driven Operations & Executive Coordinator to be the heartbeat of our office. You aren’t just a “desk manager”; you are part Operations Manager, part Executive Assistant, and part Team Leader. You will be the bridge between leadership vision and daily execution, ensuring our office stays organized, our team stays productive, and our clients stay protected.
What You’ll Do
1. Office & Team Leadership
- Coordinate daily office activities and streamline workflows.
- Monitor staff performance, tracking productivity to ensure accountability.
- Drive continuous improvement in our internal systems and operational efficiency.
- Assist in hiring, onboarding, and fostering a growth-focused culture.
2. Executive Support & Strategy
- Act as a strategic partner and PA to the management team.
- Manage high-level documentation, meeting schedules, and follow-ups.
- Help execute business growth initiatives and organizational improvements.
3. Client Relations & Revenue Support
- Manage insurance quotations, policy renewals, and follow-ups.
- Engage with clients via calls, WhatsApp, and email to provide “claim-first” service.
- Identify opportunities for upselling and cross-selling to add value to our clients’ lives.
4. Digital & Admin Management
- Maintain digital records using Google Sheets, Excel, and Gmail.
- Manage basic social media activities and create simple designs using Canva.
- Oversee office documentation and communication systems.
Who You Are
- The Communicator: You have excellent command over English (written/spoken) and are fluent in Malayalam.
- The Problem Solver: You think independently and don’t wait for instructions when you see a system that needs fixing.
- The Diplomat: You love people. You can manage a team with firmness and grace, and you can build deep trust with clients.
- The Tech-Savvy Multi-tasker: You are comfortable with Google Workspace, Excel, and WhatsApp Business.
- The Professional: You have a leadership mindset and take extreme ownership of your results.
Why Join Us?
- Direct Impact: You will work directly with leadership and see your ideas implemented in real-time.
- Career Growth: This isn’t a dead-end job. We want someone who can grow into a senior leadership or operations role.
- A Legacy of Trust: Join a company that has been a pillar in Thiruvananthapuram for 25 years, focusing on service-led insurance support.
Success Indicators
You’ll know you’re winning when:
- Staff productivity and office discipline reach new heights.
- Customer retention and renewal rates increase due to your follow-up systems.
- The office runs like a well-oiled machine, even when management is off-site.
How to Apply
If you are ready to take on a role that is as challenging as it is rewarding, we want to hear from you.
Email your resume to: jmjinsurance2000@gmail.com
Subject Line: Application – Operations & Executive Coordinator
Contact: +91-7012508441
JMJ Insurance Services “Be Safe On & Off The Life”
Pay: ₹12,000.00 – ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
