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Role Name: Operations Executive
Job Types: Full-time
Location: Vashi, Navi Mumbai (On-Site)
About Grexa AI
Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses – a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.
We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products – this is your calling.
About the Role
We are looking for a motivated and client-focused Operations Executive to join our growing team. In this role, you will be the first point of contact for our clients — helping them navigate our product, resolving their queries efficiently, and ensuring a seamless onboarding experience. You will work closely with cross-functional teams to deliver exceptional service and build lasting client relationships.
Key Responsibilities
- Handle inbound client enquiries promptly and professionally across all communication channels.
- Optimise and resolve client queries by collaborating with internal stakeholders and cross-functional teams to ensure timely and accurate resolutions.
- Ensure clients experience a smooth and structured onboarding process from day one.
- Maintain and adhere to defined onboarding turnaround times (TAT), ensuring SLA compliance at all times.
- Drive strong client satisfaction scores (CSAT) and Net Promoter Scores (NPS) through quality interactions and proactive follow-ups.
- Document client interactions and maintain accurate records in the CRM system.
- Escalate complex issues to senior team members when necessary and follow through to resolution.
What We’re Looking For
- Min 1 year of experience in client support, customer service, or a client-facing role is preferred but not mandatory
- Excellent written and verbal communication skills in English; additional regional language proficiency is a plus.
- Strong interpersonal skills with a client-first mindset and a genuine desire to help.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
- Comfortable working with CRM tools, ticketing systems, and productivity software.
- A problem-solving attitude with attention to detail and a willingness to learn.
Qualifications
- Any graduate (B.Tech, BSc (IT or CS), or equivalent) are encouraged to apply.
- Must be based in Mumbai or Navi Mumbai, or willing to relocate immediately.
What You’ll Get
- Structured onboarding and training
- Career growth opportunities
- Collaborative team culture
