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Job description
Operations Associate
Are you passionate about problem-solving and creating exceptional customer experiences? If you’re eager to learn and grow in operations, we want you to join us!
Location: Hybrid (Full-time, Hyderabad) – Weekly travel to offices
CTC: ₹10,000 – 15,000 per month
Start Date: Immediate
About Kustodian
Kustodian is on a mission to revolutionize end-of-life planning in India. We’re building the country’s first comprehensive DeathTech platform, making the process easier and more approachable for families. We’re a passionate team of innovators dedicated to creating a positive social impact and changing the conversation around death and legacy.
The Role
As an Operations Associate at Kustodian, you’ll gain hands-on experience in keeping our platform running smoothly and our clients happy. You’ll work closely with our team to streamline processes, optimize asset management, and provide top-notch support. You’ll also have the opportunity to collaborate with our founders on exciting new challenges, including weekly travel.
What you will do and learn:
As an Operations Associate at Kustodian, you’ll gain valuable experience in:
Process Optimization: Develop and implement solutions to streamline workflows and enhance the client onboarding experience.
Client Support: Assist with managing client needs, ensuring accurate and accessible information within the platform.
Operational Excellence: Contribute to the development and implementation of strategies to improve overall efficiency.
Government & Field Liaison:
Regularly visit the EPFO office (approximately one visit per week) to facilitate necessary documentation, follow-ups, and relationship building.
Gain insights into the industry through direct interactions with government offices.
We’re looking for someone who:
Problem Solver: You thrive on finding solutions and improving processes.
Detail-oriented: You have a keen eye for detail and a passion for efficiency.
Learner: You’re eager to learn and grow in a fast-paced environment.
Field Readiness: Comfortable and willing to perform weekly in-person visits to government offices (EPFO) as required by the role.
Proven ability to drive operational improvements and increase efficiency.
Government relations experience (a plus).
Not from a coding background.
What We Offer:
Make a Difference: Be part of a social revolution improving countless lives.
Thrive and Learn: Join a fast-paced environment focused on growth and innovation in the industry.
Join Our Team: Collaborate with passionate colleagues on a meaningful mission.
Work with Founders: Collaborate directly with early-stage founders to build a groundbreaking company.
Field Support: Travel allowance will be covered for the required weekly visits to the EPFO office.
To Apply:
- Please submit your resume and a brief cover letter highlighting why you’re a perfect fit for this role to hiring@kustodian.life with the subject line “Operations Associate Role – [Your Name].” or apply on LinkedIn.