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ESSENTIALDUTIES AND RESPONSIBILITIES:
- Processing sales orders for the company’s sales divisions.
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution of products.
- Solving problems in cases of product returns.
- Placing orders, processing return requests, and entering credits.
- Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
- Communicating with customers about order status, any delays, or problems with their requests.
- Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
- Providing information and assistance as needed to inventory and warehouse personnel to expedite
- processing of damaged and defective merchandise.
- Performing additional duties as required or requested.
Desired Candidate Profile
- The candidate should possess minimum of 1–3 years of experience in an international process; specialization in Order Management is preferred.
- Should be a fast learner.
- The candidate should possess relationship management skills since the job will involve liaising with
- customers and US stakeholders.
- The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
- Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
- Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
- Good follow-up skills and strong attention to detail.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision an assume accountability for issues until final resolution.
- Flexible to night shifts is mandatory (9:00 pm to 6:00 am).