Order To Cash Process Expert Full Time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high quality service to your client.

In this role you will play a key role in:

• To enhance and re-design processes to ensure improvement within client context.
• Drive Value back to client utilizing their process expertise.
• Understand the cost drivers of the services and supports effective usage of them in the delivery service.
• Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery.
• Provide encouragement, feedback and coaching to team members to improve their performance
• Set objectives to develop individuals in line with assignment, service line targets and personal development needs

YOUR PROFILE

• Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.
• Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
• Initiates process optimization and standardization activities.
• Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.
• Handle complex client specific queries, issues or escalations within the client context
• Ensures correct and timely cash is applied accurately and timely
• Ensures clearing and reconciliations is performed in a correct and timely manner
• Ensure cash collection targets are met
• Escalates potential and significant cash forecast deviations to the Client.

What You’ll Love About Working Here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com