Ordering Manager Full Time

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.

Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Disclaimer

Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘name@cvent.com’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud

About The Role

As the Ordering Manager, India, you will lead Cvent’s India based Order Management team that supports our global onsite event operations. You will own how orders are captured, validated, entered, changed, and tracked across systems, ensuring that every onsite event order is accurate, fulfilled on time, and fully auditable. This role sits at the center of our global event delivery model. You will work closely with Professional Services, Warehouse Operations, Logistics, Finance, and supplier partners to ensure that event orders, change requests, and escalations are handled consistently and efficiently. You will directly manage the India based Order Management Team Lead and provide leadership, coaching, and structure for the broader team.

Beyond day-to-day execution, you will design and continuously improve the order management workflow, including templates, system configuration, reporting, and process documentation. You will be responsible for driving a culture of accountability, data quality, and continuous improvement within the India team, while staying tightly aligned with global standards and strategy. This is a senior leadership position that requires strong operational judgment, comfort with data and systems, and the ability to influence stakeholders across regions and time zones.

In This Role, You Will

• Global Order Management Leadership: Lead the India based Order Management team that supports global onsite events, ensuring accurate, timely, and complete order handling from intake through fulfillment and reconciliation. Translate global ordering standards and policies into clear expectations, workflows, and quality checks for the India team.
• System Design & Maintenance: Partner with internal systems teams to design, maintain, and improve order management workflows across IntelliEvent, Salesforce, and related tools. Ensure that templates, fields, automation rules, and reports support accurate data capture and efficient execution by the India team.
• Vendor Coordination & Purchase Oversight: Oversee the creation and tracking of purchase requests related to onsite events, ensuring alignment between orders, supplier lead times, and inbound schedules for Cvent warehouses. Coordinate with Procurement, Logistics, and suppliers to avoid stockouts and last-minute emergency purchases whenever possible.
• Escalation & Support Oversight: Own the order support and escalation workflow for India, including Slack based support channels, issue trackers, and change request queues. Ensure that urgent issues are triaged quickly, assigned clearly, and resolved in a way that protects event quality and client expectations.
• Performance Management & Reporting: Develop and maintain order performance dashboards tracking KPIs such as order accuracy, processing time, backlog volume, and SLA adherence. Regularly communicate results and trends to senior leadership.
• Team Leadership & Development: Manage and mentor the India based Team Lead and Order Coordinators, providing coaching, feedback, and clear development plans. Ensure that staffing, scheduling, and cross training support peak periods and global coverage while maintaining a sustainable workload for the team.
• Cross-Functional Collaboration: Serve as a key operational partner to Professional Services, Warehouse Operations, Logistics, Supplier Management, and Finance. Participate in project calls and working sessions to shape how new products, pricing models, and delivery approaches are translated into practical order workflows.
• Process Improvement & Standardization: Continuously evaluate and refine global order workflows to reduce friction, eliminate errors, and enhance scalability. Maintain all supporting SOPs and process documentation for transparency and training.
• Data Governance & Compliance: Ensure all order and vendor data is accurately maintained and auditable across systems. Enforce standards for recordkeeping, change tracking, and reconciliation between systems of record.
• Strategic Planning: Contribute to long-term operational planning by identifying opportunities for automation, vendor consolidation, and process simplification to improve overall speed and accuracy of order fulfillment.

Here’s What You Need

• Bachelor’s degree in business, operations management, supply chain, or a related field.
• 5–7 years of experience in operations, order management, or supply chain in a high-volume environment.
• At least three years of experience leading teams, preferably in a shared service, BPO, or global operations setting.
• Strong understanding of end-to-end order management processes, including order intake, validation, purchasing, fulfillment, and reconciliation.
• High proficiency with Excel and comfort working with operational data, metrics, and dashboards.
• Experience with enterprise systems such as ERPs, order management platforms, or CRM tools.
• Experience managing vendor relationships and coordinating with external suppliers.
• Proven ability to lead global teams and foster a culture of accountability, clarity, and process excellence.
• Excellent verbal and written communication skills in English; proficiency in Hindi is an advantage.
• Experience in event technology, logistics, or IT rental environments.
• Hands on experience with Intelli Event, Salesforce, or similar systems.
• Demonstrated track record of building or scaling teams and processes in a global, matrixed organization.