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Job Description
Responsibilities:
- Manage assigned portfolio of complex client accounts
- Perform tasks related to collections processes and procedures
- Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team
- Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
- Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
- Facilitate conference calls or meetings with internal and external parties
- Extensive research related to member eligibility and rate variances
- Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
- Build effective relationships with internal and external partners
- Handle special billing or report requests
- Analyze client data utilizing various reports and resources
- Prepare and distribute Schedule A & C tax forms
- Coordinate various activities to ensure compliance with tax regulations
Qualifications:
- Previous work experience in a fast-paced business environment
- Accounts Receivable experience a plus
- High School degree required; bachelor s degree preferred
- High level of initiative and leadership skills
- Ability to handle complex, difficult or escalated issues highly preferred
- Excellent organizational aptitude and high attention to detail
- Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
- Team player with effective verbal and written communication skills highly preferred
- Strong analytical and problem-solving skills highly preferred
- Ability to multitask and prioritize workload
- Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred
