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We are Licious, a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta our founders, foodies, and friends. Today, we are proud to be India’s most successful D2C food-tech brand, operating across 20 cities and delighting over 32 lakh customers with our de-licious fresh meat and seafood!
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…
What Makes This Role Meaty....
- Analyse customer, operational, and business data to identify trends, pain points, and improvement opportunities.
- Support deep-dives into key CX metrics such as NPS, escalations, resolution quality, repeat behaviour, and churn signals.
- Translate ambiguous problems into structured analyses and actionable recommendations.
- Drive execution of CX initiatives across journeys, support processes, and service improvements.
- Build dashboards, trackers, and review mechanisms to improve visibility and accountability.
- Partner with stakeholders across Support, Ops, Product, and Business teams to ensure timely delivery of initiatives.
- Conduct root-cause analysis for recurring customer issues and help implement preventive fixes.
- Support pilots, experiments, and process changes, measuring impact and scaling successful solutions.
We hope that you have…
- Experience in customer support environments with strong process orientation.
- 3–6 years of relevant experience.
- Hands on experience with Programming languages like SQL.
