QA/Senior QA Full Time

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: QA/ Senior QA

Position: Senior Systems Engineer

Experience: 6+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0225-1236

Employment Type: Full Time

Qualification: Bachelor’s degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Role Overview

As a QA/Senior QA you will support the respective Engagements (Accounts/Towers) and Sub Business Units assigned to you in delivering high quality of service for the clients. You will monitor the quality of delivery by performing audits, reviewing various reports, participating in governance meetings, analyzing Client/Onshore feedback etc. and provide inputs to BEX and Delivery leadership team. You will also analyze the reports, audits and assessments performed by junior members in the team, coach and mentor them.

Your future duties and responsibilities

Key Responsibilities

• Perform Monthly Ticket Quality Audit (TQA) and share report with detailed observations (For Non Service Desk)
• Collect performance reports (SLA, KPI and other metrics) from Delivery team and perform analysis
• Share the Monthly performance report of the delivery team and analysis to QA SPOC
• Perform Root Cause Analysis on the misses from Delivery (E.g. SLA miss, Human Error, Change Failure, Escalations etc.)
• Collect, track and report the Corrective and Preventive actions for the above
• Conduct weekly Quality Facilitation for delivery teams
• Conduct process related trainings as required to help the delivery team
• Tracking and reporting of delivery Risks to BEX and delivery leadership team
• Perform Deep Dives in areas that need improvement in the engagement supported and share report
• Raise Early Warnings to Delivery leadership team to address potential issues in their engagement
• Prepare and share Quality Status Report for the engagements supported on Weekly & Monthly basis
• Conduct and publish OSAP as per plan and track improvement actions
• Track CSAP, and CSAP improvement actions
• Prepare teams for Internal Quality Audits & External audits like ISO, CMMI, SSAE etc.
• Perform Transition Gate Reviews and report the gate status
• Track CSI’s, Perform CSI Gate Assessments and report the gate status
• Participate in governance meetings (both BEX and Delivery)
• Present QA reports in various forums like Sub BU meetings, Account review meetings etc.
• Contribute to initiatives that BEX team drives like HEP, CSAP Investigation, Case Studies, Accolades, Major Escalations Reporting etc.
• To work extended hours if/when there is any business requirement

Required Skills & Experience

Required qualifications to be successful in this role

• CyberArk (CorePAS, PSM, CPM, PVWA, EPM, Conjur, etc.)

Preferred Qualifications

• Minimum of 4 years’ experience in PAM
• Implementation experience is must.

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.