Release Manager – URGENT HIRING (REMOTE) Full Time

Job title: Release Manager
Location: India (Remote)
Work hours: 12NN/1PM to 9PM/10PM IST, Monday to Friday

Summary:

The Release Manager is responsible for establishing and operationalizing the Release Management process using the ServiceNow Release Management module. This role plays a critical part in standing up the release framework from the ground up while also providing hands-on support for infrastructure and network releases.

Responsibilities:

• Establish and operationalize the Release Management process using the ServiceNow Release Management module.
• Directly support the planning, coordination, and execution of multiple infrastructure and network releases.
• Ensure all releases adhere to defined governance standards, including testing, validation, risk assessment, and approvals.
• Enforce release oversight and compliance across IT teams and service providers.
• Track unplanned rollbacks and release-related incidents; perform root cause analysis and recommend preventive improvements.
• Collaborate with ITSM teams, our client’s internal IT stakeholders, and service providers to develop release schedules and communication plans.
• Facilitate post-release reviews to evaluate outcomes, capture lessons learned, and drive continuous improvement.
• Maintain release documentation, calendars, and reporting artifacts.

Qualifications:

• Proven experience working with the ServiceNow Release Management module.
• Strong understanding of ITIL-based Release and Change Management practices.
• Experience supporting infrastructure and/or network releases in enterprise environments.
• Excellent coordination and stakeholder management skills.
• Ability to operate effectively in a fast-paced, globally distributed delivery model.

Job Type: Full-time

Pay: ₹500.00 – ₹1,500.00 per hour

Benefits:

• Work from home

Application Question(s):

• Years of experience in ServiceNow Release Management:
• Years of experience in ThousandEyes and SolarWinds: