Retail Operations Manager Full Time

Key Responsibilities

1. Business & Sales Performance

• Drive sales, conversion, and ATV across stores
• Monitor store-wise performance and implement corrective actions
• Ensure achievement of monthly, quarterly, and annual targets

2. Store Operations Excellence

• Ensure adherence to SOPs, VM guidelines, and audit standards
• Maintain high standards of store hygiene, inventory accuracy, and shrinkage control
• Conduct regular store audits and reviews

3. Team Management & Capability Building

• Lead and manage Store Managers and frontline teams
• Drive hiring, onboarding, and training across stores
• Build a strong leadership pipeline through coaching and development

4. Customer Experience

• Ensure consistent delivery of brand-aligned customer experience
• Monitor customer feedback/NPS and drive improvements
• Implement initiatives to improve conversion and repeat business

5. Workforce & Cost Optimization

• Optimize store staffing and productivity metrics
• Drive cost efficiency (manpower, store expenses)
• Implement shared resource models where feasible

6. New Store Openings (NSO)

• Ensure timely and effective execution of new store launches
• Oversee hiring, training, and readiness of store teams pre-opening

7. Stakeholder Management

• Collaborate with HR, Supply Chain, Marketing, VM, and Finance
• Ensure seamless execution of campaigns, promotions, and inventory flow

8. Reporting & Analytics

• Track and analyze KPIs (sales, productivity, attrition, shrinkage, etc.)
• Share insights and action plans with leadership

Key Metrics (KPIs)

• Sales growth & target achievement
• Conversion rate / ATV
• Store productivity (sales per employee)
• Attrition & employee engagement
• Audit scores & shrinkage control
• Customer satisfaction / NPS