Reverse logistics operations Full Time NEW

We are looking for a Senior Executive to lead RTV (Return to Vendor) and reverse logistics operations across marketplace channels, including E-commerce and Quick Commerce. This role will drive end-to-end returns management, ensure strong control over inventory reconciliation, and minimize leakages while coordinating across warehouses, 3PLs, and marketplace partners.

Responsibilities: 

• Own end-to-end RTV and reverse logistics operations for Ecom and Qcom channels
• Monitor and manage RTOs, customer returns, and damaged inventory across multiple warehouses
• Drive reconciliation of returns with marketplaces, 3PLs, and internal systems
• Identify and resolve discrepancies (short, damaged, wrong SKU returns) with clear root cause analysis
• Work closely with finance teams for claims processing, recovery, and closure
• Ensure timely system updates and inventory adjustments in OMS/WMS
• Track and improve key metrics like RTV TAT, recovery %, and return leakage
• Coordinate with warehouse teams to ensure adherence to SOPs and quality checks
• Drive process improvements to reduce return rates and improve operational efficiency
• Support warehouse transitions by replicating processes, controls, and RTV workflows at new locations

Skills Required

• Reverse logistics & RTV management (RTO, customer returns, QC flows)
• Inventory reconciliation across OMS, WMS, and marketplaces
• Claims handling & recovery with marketplaces and 3PLs
• Marketplace operations (Amazon, Flipkart, Qcom platforms)

Qualifications & Experience

• 2–4 years of experience in E-commerce/Q-commerce operations, preferably in RTV or reverse logistics
• Graduate in Supply Chain, Operations, Logistics, or related field
• Strong experience in returns management, reconciliation, and claims handling
• Hands-on experience with OMS/WMS systems and marketplace operations
• Strong analytical skills with ability to drive RCA and process improvements