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SECTION II: ROLE SUMMARY The incumbent is required to manage the collections ( 30+, 90+ NCL, Recoveries) as per business standards.
He/ She are to drive Productivity and Performance & Manage/ Reduce Expense.
The incumbent needs to ensure process design and governance to mitigate risks from outsourcing, information security- reputational risk / operational risk / credit risk / information security risk.
Further this role should provide insights to Credit Risk / Credit Policy to ensure Credit Quality.
SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Core Responsibilities
Ensure adequate collections infrastructure at all times.
Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions.
Ensure productivity and Performance metrics set by business are met and improved upon.
Expense reduction by improvement in productivity and performance.
Operational risk/ credit risk/ market risk/ information security risk governance.
Credit Quality/ Feedback to Credit Policy.
Digitization and productivity enhancement.
People Management Or Self-Management Responsibilities
Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions.
Ensure productivity and Performance metrics set by business are met and improved upon.
Expense reduction by improvement in productivity and performance.
Credit Quality/ Feedback to Credit Policy.
Digitization and productivity enhancement.
Risk And Internal Control Responsibilities
Operational risk/ credit risk/ market risk/ information security risk governance. Timely reviews & Audits to manage the same.
SECTION V: KNOWLEDGE & EXPERIENCE
KNOWLEDGE
Minimum Qualifications
- Bachelor’s degree in any field
Professional Certifications
Language Skills
- Written and spoken English is essential