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Description
About us:
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity:
As a Software Development Engineer III at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally. We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. You’ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance. Code, design, develop and maintain new product features. Improve the existing services for performance and scalability
Key Responsibilities
What you will be working on?
- Build a new API for our users, or iterate on existing APIs in monolith applications.
- Build event-driven architecture using highly scalable message brokers like Kafka, RabbitMQ, etc.
- Build microservices based on the performance and efficiency needs.
- Build frameworks to monitor and improve the performance of our systems.
- Build and upgrade systems to securely store sensitive data.
- Design, build and maintain APIs, services, and systems across Hiver’s engineering teams.
- Debug production issues across services and multiple levels of the stack.
- Work with engineers across the company to build new features at large-scale.
- Improve engineering standards, tooling, and processes.
Skills, Knowledge and Expertise
What we are looking for ?
- Have worked in scaling backend systems.
- Have worked on the microservice and event-driven architecture.
- Have hands-on experience in concurrent systems.
- Have worked on technologies like Kafka in building data pipelines with high volume of data.
- Enjoy and have experience building Lean APIs and amazing backend services.
- Think about systems and services and write high-quality code. We care much more about your general engineering skill than – knowledge of a particular language or framework.
- Have worked extensively with SQL Databases and understand NoSQL databases and Caches.
- Have experience Deploying applications on the cloud. We are on AWS, but experience with any cloud provider (GCP, Azure) would be great.
- Hold yourself and others to a high bar when working with production systems.
- Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
- Thrive in a collaborative environment involving different stakeholders.
- Enjoy working with a diverse group of people with different expertise.
- Have worked on Ruby on Rails(ROR) is good to have.
About Hiver
We specialise in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.