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Role Summary This role acts FPOC for Microsoft Entra ID and supporting cloud identity services. The focus is on tenant configuration, hybrid identity operations, and supporting enterprise application integrations. User and group lifecycle management sits outside this role, but it partners closely with IAM, IGA, and application teams to enable secure and dependable identity integrations.
Core Responsibilities
Serve as the technical owner and subject-matter expert for the Microsoft Entra ID tenant
Own the full lifecycle of Entra Connect and hybrid identity services, including upgrades, migrations, sync rules, monitoring, and issue resolution
Act as the primary technical contact for Microsoft support and vendor escalations related to Entra and hybrid identity
Lead technical troubleshooting for enterprise application integrations, app registrations, service principals, and API integrations
Review and implement approved API permissions and admin consent for Entra-based integrations
Support tenant-level configuration, monitoring, and health for Entra ID, including sign-in logs, audit logs, and authentication issues
Develop and maintain automation and reporting using Microsoft Graph API, Logic Apps, KQL, and Power BI
Assist with investigation and troubleshooting of identity-related incidents, including suspicious sign-ins, access issues, and application authentication failures
Partner with IAM, IGA, application, and security teams to design secure Entra integrations and resolve configuration issues
Key Skills / Experience Required
Hands-on experience with Microsoft Entra ID and hybrid identity architectures
Strong operational knowledge of Entra Connect and synchronization behavior
Experience supporting enterprise application integrations, OAuth, SAML, SCIM, Conditional Access, and API permissions
Experience with automation and reporting using Microsoft Graph API, Logic Apps, Power BI, and KQL
Ability to analyze Entra ID logs and telemetry to troubleshoot authentication issues and support identity-related investigations
Ability to work directly with Microsoft and third-party vendors on technical integrations and issue resolution
