Senior Information Technology Support Engineer Full Time

We are looking for an experienced and proactive Senior IT Support Engineer / 3rd Line Engineer to join our team. The ideal candidate will be responsible for delivering advanced technical support, managing complex IT infrastructure projects, implementing cybersecurity solutions, and acting as a key escalation point for internal teams and external clients.

This role requires strong expertise in Microsoft technologies, cloud infrastructure, networking, cybersecurity, virtualization, automation, and client-facing support.

Contract term – 12 months, with potential to extend

CTC – 10-13.5 LPA

Work from home/Remote Role

Key ResponsibilitiesTechnical Support & Infrastructure

• Provide 1st, 2nd and 3rd line IT support to internal users and external clients
• Handle escalations from junior support engineers and service desk teams
• Diagnose and resolve issues related to desktops, servers, networks, cloud platforms, and business applications
• Perform server upgrades, migrations, patching, and maintenance activities
• Build, configure, deploy, and migrate on-premises, hybrid, and cloud infrastructure environments
• Administer Active Directory, Hybrid AD, Exchange, DHCP, DNS, Group Policy, and SQL Server environments
• Configure VPN clients and implement site-to-site VPN connectivity
• Manage Azure Virtual Desktop (AVD), Citrix VDI, and FSLogix roaming profiles

Cloud & Security

• Implement and manage Microsoft Intune for Windows, Android, and iOS devices
• Configure Microsoft Defender for Endpoint and Server environments
• Deploy and manage EDR/XDR solutions such as SentinelOne, Sophos, Panda AD360 AV, etc.
• Configure spam filtering and email security solutions including Mimecast, Darktrace, VIPRE, and Microsoft Defender for Office 365
• Implement DMARC, DKIM, and SPF configurations
• Conduct Microsoft 365 security audits and support Cyber Essentials compliance
• Coordinate penetration testing and liaise with third-party vendors

Networking

• Configure and support firewalls, switches, wireless access points, and network appliances including Fortigate, Cisco, Meraki, Ubiquiti, and Azure networking
• Conduct Wi-Fi site surveys and implement LAN/WAN solutions
• Design and support Azure Landing Zones

Backup & Disaster Recovery

• Manage backup and disaster recovery platforms such as Veeam, Azure Backup & Site Recovery, Rubrik, and KeepIT Cloud Backup
• Ensure backup integrity, disaster recovery readiness, and business continuity

Automation & Documentation

• Develop automation scripts and workflows using PowerShell, Power Apps, Power Automate, Azure Runbooks, Freshservice, and Azure AI Foundry
• Maintain technical documentation, SOPs, network diagrams, risk registers, and knowledge base articles
• Support Linux server installations, WordPress hosting, Plesk administration, website maintenance, and web support

Required Skills & Experience

• Strong experience in 3rd Line IT Support or Senior Infrastructure Support roles
• Hands-on expertise with Microsoft 365, Azure, Active Directory, Intune, and Exchange
• Experience with virtualization technologies including Citrix and Azure Virtual Desktop
• Strong networking knowledge including firewalls, VPNs, Wi-Fi, and switching
• Experience with cybersecurity tools, EDR/XDR platforms, and security best practices
• Proficiency in PowerShell scripting and automation tools
• Knowledge of backup, disaster recovery, and cloud migration strategies
• Experience supporting Linux servers, WordPress, and Plesk environments
• Excellent troubleshooting, communication, and client management skills