Senior IT Support Full Time NEW

About Snapmint:

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Key Responsibilities:

● Maintain and update the complete IT asset inventory, including lifecycle tracking from procurement to decommissioning.

● Conduct regular physical asset verification, reconciliation, and coordinate with procurement/finance for tagging, disposal, and audits.

● Manage all user devices through MDM, ensuring policy enforcement, updates, and security compliance.

● Monitor antivirus, patching, and endpoint security; assist with vulnerability management and VPN/Sophos Firewall (good to have).

● Provide L1/L2 desktop support for Windows, macOS, and basic Linux, including installation, configuration, and troubleshooting.

● Resolve common IT issues (hardware, software, network, email, VPN) and escalate critical incidents when required.

● Maintain IT documentation and ensure compliance with security standards, data protection policies, and audit requirements.

What We’re Looking For:

● Bachelor’s degree in Computer Science, IT, or related field with 6– 9 years of IT support/asset management experience.

● Strong knowledge of MDM tools, antivirus solutions, IT compliance, and hands-on experience with Windows, macOS, Linux, and common applications.

● Excellent troubleshooting, analytical, and communication skills with the ability to manage multiple priorities independently.

● Experience with ticketing systems (Jira, Freshservice, ServiceNow) and familiarity with Active Directory and user management.

● Basic understanding of networking (LAN/Wi-Fi, IP, VPN) and knowledge of ITIL processes like Incident, Change, and Asset Management. Location: Bangalore