Senior Manager – 3PL Full Time

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Responsibilities

• Assist in designing and implementing strategic roadmaps to expand 3PL capacity in line with seasonal spikes (e.g., IPL, festive sales) and geographical expansion.
• Lead process change initiatives to ensure 3PL partners can pivot quickly to new product launches or service line changes.
• Collaborate with the Business Finance team to plan, execute, and monitor Cost Infusions, ensuring a high ROI on every rupee spent.
• Establish reporting frameworks for management to track cost-per-delivery, and financial leakages.
• Use live dashboards to track 3PL perforamnce and implement immediate “war-room” corrections during any disruptions.
• Build deep rapport with partner POCs to ensure Swiggy remains their “preferred client” for resource allocation.
• Proactively monitor competitor interventions within shared 3PL partners to prevent poaching.
• Assist in periodic contract reviews and SLA negotiations.
• Work with the Product team to improve the flow of information between Swiggy’s tech stack and partner APIs.

Desired Skills

• Graduate with 7-8 years/post graduate with 4-5 years of experience. (B.E./B.Tech from a Tier 1/2 institute (preferred))
• Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
• Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
• Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
• Must have the ability to multi-task, manage multiple hubs and establish priorities
• Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
• Attention to detail and ability to critically think through and resolve problems

“We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law”