Senior Manager, Crisis Management & Business Resilience Full Time

We are seeking a highly skilled and proactive Senior Manager, Crisis Management & Business Resilience to support our organisation’s response to unexpected events and crisis. The ideal candidate will possess strong leadership, critical thinking, and communication skills, with the ability to remain calm and decisive under pressure.

Crisis Management is the preparation and our response to sudden event or intensifying issue that may significantly affect our reputation, people and customers and, or our ability to carry out our business. Successful execution of Crisis Management has the goal of maintaining the long-term trust of those with a stake in the business and thereby protecting people, business value and reputation.

The purpose of this role is to deliver all aspects of Silver level crisis readiness and response. This includes the participation in the Crisis Hub for continuous crisis level assessment and partnering with gold and bronze level response to ensure a joined-up group wide crisis response. In its design, Silver crisis response is a tactical level response to drive decisions, deliver focus to actions and bringing a joined-up approach to communications.

Key Responsibilities:

• Develop, implement, and maintain comprehensive crisis management plans and procedures.
• Identify potential risks and vulnerabilities through regular assessments.
• Coordinate cross-functional crisis response teams during emergencies.
• Lead communication efforts internally and externally during a crisis.
• Train staff on crisis protocols and conduct regular drills.
• Monitor crisis situations and adjust strategies in real-time.
• Conduct post-crisis evaluations and implement improvements.
• Ensure compliance with legal and regulatory requirements during crises.
• Collaborate with PR, legal, HR, and other departments to manage reputational risk.
• Prepare detailed reports on crisis events, responses, and outcomes.
• Deliver coordinate crisis simulations, training, and awareness across the organisation.
• Support internal audits and regulatory compliance efforts related to resilience and crisis management.
• Foster collaboration across security, risk, crisis, and resiliency teams for integrated solutions.

Skills & Behaviours Required

Strategic Leadership – Ability to set clear objectives for crisis response and recovery.

Communication Excellence – Crafting clear, timely messages for internal and external customers, as well as coordinating with Crisis Communications teams for consistent messaging.

Rapid Decision-Making – Acting decisively during high-pressure situations while balancing risk and impact

Collaboration and Team Coordination – Leading cross-functional teams (Legal, Compliance, Engineering, Operations, Physical Security, Cyber, HR) and facilitating meetings and ensuring alignment across Bronze, Silver, and Gold CMTs.

Risk Assessment and Scenario Planning – Evaluating emerging threats and activating appropriate response levels and bringing to bear playbooks and post-crisis reviews to improve readiness

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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