What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what’s possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Job Purpose
We are seeking a seasoned and forward-thinking Senior Manager to lead end-to-end Freight Forwarding Operations (Export & Import) across Ocean and Air freight within a Global Shared Service Centre (GSSC) environment. This is a high-impact leadership role that goes beyond operational oversight — it demands a strong transformation mindset, the ability to drive digital automation initiatives, lead complex change management programs, and continuously elevate service quality, process efficiency, and people capability at scale.
The ideal candidate is a strategic operator who thrives at the intersection of operational excellence, technology adoption, and people leadership — someone who can simultaneously run a complex, multi-geography operation while architecting its future state.
Designation: Senior Manager – Freight Forwarding Operations (Ocean & Air) | Global Shared Service
Base Location: Navi Mumbai
Key Role Responsibilities
Customer Excellence & Operational Leadership
Transformation & Digital Automation
Change Management
People & Team Management
Governance, Reporting & Strategic Contribution
Skills & Competencies
Experience Requirements
Education & Qualifications
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
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