Senior Manager – Payment Operations Full Time NEW

Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of five segments that offer endless potential for progression and growth.

Business Segment Overview

Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, Financial institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

Responsibilities

Position Purpose:

The Operations team within our Bangalore Global Capability Centre (GCC) is a core part of our Global Payments Operation, responsible for critical aspects of the global payments product lifecycle, including Payment Reconciliations, Settlements and Investigations. Covering trading hours from Singapore to London, you will oversee these functions through local managers and team leaders, ensuring operational excellence, compliance, and continuous improvement.

Primary Responsibilities

• Lead teams of Reconciliations, Settlements and Investigations analysts via local managers and team leaders. Ensure that all Payment Operations activities are completed accurately, efficiency and with risk mitigation in mind.
• Create a plan to foster staff development and engagement in the region, supporting personal development plans and multi-skilling.
• Demonstrate executive presence, adaptability, and strong communication and collaboration skills in a fast-paced environment.
• Provide an exceptional level of service to the Front Office, Correspondent Banking, and Client Services teams to deliver a seamless client service.
• Collaborate seamlessly with IT, Product and Operations teams across global offices, including Singapore, London, New York, Brazil, and Colombia, to ensure consistent operational standards and knowledge sharing.
• Promote a culture of continuous improvement and innovation, leveraging team expertise to enhance the GCC’s operational capabilities and drive up standards.
• Ensure compliance with all regulatory and internal requirements, including financial crime prevention and operational risk management. Ensuring that written procedures are maintained for all back-office functions.

Qualifications

• Experience in managing an Operations team, preferably in Banking or within the Foreign Exchange and Payments world.
• To have a strong understanding of the role of Operations within a Financial services organisation.
• Proven record in minimising operational losses and streamlining workflows.
• An ability and willingness to challenge the status quo and to drive meaningful change.
• Strong leadership, interpersonal and influencing skills.
• To have a professional and positive attitude focused on attaining results.
• Project Management experience, particularly linked to the implementation of new systems or workflows.

Working environment:

• Hybrid with minimum of 4 days in office.