Service Co-ordinator Full Time

Ø Handling of Field Team (Service & Project) with Allocation of Calls and Call Monitoring.

Ø Handling Customer care number

Ø Registration of Complaints

Ø Maintaining and Issuing of Common Tools to individual Technicians

Ø Tracking of repair spare parts

Ø Maintaining daily MIS reports – (Attendance, Service Reports, Common Tool List)

Ø Tracking Pending calls on daily basis and ensures closure within time frame.

Ø Maintaining Master Updation – New Machine and Serial Numbering

Ø Sending Reminders for AMC Renewal – Coordination with Service Manager

Ø Scheduling of PM

Ø Preparing Quotations – AMC & Misc

Ø Preparing In warranty claims

Ø Coordinating with Commissioning team for new machine installation

Ø Ensuring serial numbering for all new and changed machines at site and updating the same in Master Data – CRM/ CARE/ any other software

Ø Monitoring tracking of RMA Parts

Ø Ensuring dispatch of RMA parts before 45 days’ time limit.

Ø Follow-up for parts received.

Ø Tracking all complaints received from all OEMS in respective software closure of the same.

Ø Maintaining the purchase order onwards outwards file s

Ø Ensuring delivery of Sales commission bills on timely basis and follow-up till payment received in coordination with Service Manager.

Ø Ensuring delivery of Installation and service bills on timely basis and follow-up till payment received in coordination with Service Manager.

Ø Submission of MIS Reports

Ø Getting the all payments with concerned

Pay: ₹20,000.00 – ₹25,000.00 per month

Work Location: In person