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Full job description
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Lead and manage Service Desk analysts during assigned shifts (24×7 / rotational as applicable).
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Allocate and prioritize tickets to ensure SLA and KPI compliance.
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Monitor real-time ticket queues and take corrective actions to manage backlog.
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Provide guidance, mentoring, and on-the-job coaching to Service Desk staff.
Location
Delhi
Job Function
IT INFRASTRUCTURE SERVICES
Role
Service Delivery Manager
Job Id
415353
Desired Skills
French Translator
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING