Service Desk Lead Full Time

Role: Service Desk lead

Location:Bangalore, Chennai

Exp: 5-7 yrs

Mode of interview : Virtual

Must Have Skills:

1. Technical and system expertise: Networking, Active Directory, DNS
2. Proven customer support experience via phone, remote tools, and ticketing systems
3. Excellent analytical, communication, written, verbal, and presentation skills
4. Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
5. Time management, teamwork, and collaboration across cross-functional teams
6. Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
7. Ownership to monitor issues start-to-resolution and escalate per matrix
8. Grooming team members to influence upskilling and productivity
9. Well organized, able to multi-task with minimum supervision and quick learning skills
10. Strong interpersonal and negotiation skills to collaborate with infra/network/app teams

Good to have:

1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
2. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues